Senior Service Delivery Manager
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Senior Service Delivery Manager – Belgium - 6 months+
We are looking for an experienced Service Delivery Manager to join a large-scale IT environment, taking ownership of end-to-end service delivery and coordinating multiple internal and external service providers.
You will act as a central point of contact, ensuring services remain stable, SLAs are achieved, and suppliers and stakeholders work effectively together.
The Role
- Manage end-to-end IT service delivery across the assigned domain
- Act as the key contact for service delivery, stakeholders and suppliers
- Coordinate multiple internal and external service providers
- Monitor SLAs, KPIs, service performance, risks and escalations
- Lead service reviews, operational meetings and governance boards
- Oversee incidents, recurring problems, changes and improvement actions
- Produce service reporting and drive continuous service improvement
- Support and develop SIAM / multi-provider governance processes
Your Experience
- 8+ years within IT Service Management / ITIL environments
- 5+ years as a Service Delivery Manager
- Strong experience managing KPIs, SLAs and service performance
- 5+ years working within multi-vendor / multi-provider environments
- 3+ years of SIAM (Service Integration & Management) experience
- Strong escalation, risk and stakeholder management experience
- Experience within government or public-sector environments is highly desirable
- Fluent/working proficiency in Dutch, French and English
Belgium, onsite and remote
Contract / Freelance opportunity
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