Implementation & Operations Expert

As an Implementation & Operations Expert at HR Pay Solutions, you will play a key role in the expansion and further professionalisation of Pay-out Services. You will oversee the entire customer journey, from onboarding and contracting through to implementation, service quality and continuous improvement.

You will work closely with clients, payroll partners, payment partners and internal stakeholders to ensure processes run smoothly and are optimised. Thanks to your analytical mindset and hands-on approach, you will contribute to a scalable and high-quality service offering for work-related payments.

WorxInvest is a long-term investment company focused on sustainable value creation. With a diversified portfolio across long-term investments, private equity and real assets, we actively support companies in building lasting growth.

We operate with a clear philosophy: long-term commitment, active ownership and disciplined investing. Our team works at the intersection of strategy, finance and entrepreneurship, contributing directly to investment decisions and long-term value creation.

HR Pay Solutions is a regulated payment institution operating at the intersection of payroll, HR services, and payments. We provide secure, compliant, and efficient payment flows for clients and partners across Europe. To support our continued growth, increasing transaction volumes, and rising requirements around resilience, compliance, and operational excellence, we are investing heavily in the further development and professionalization of our IT and PayOps organization. This supports our ambition to become a leading player in HR payments across Europe.

About the role

Your mission

• Coordinate the day-to-day operational collaboration with SD Worx, ProPay and external payment partners, ensuring a smooth and efficient delivery of payment services and acting as the primary point of contact for operational matters.
• Take ownership of the onboarding of new clients and partners within Pay-out Services, guiding them through the full implementation journey and ensuring a seamless transition into operations.
• Manage the contracting, implementation and service delivery processes related to work-related payment solutions, ensuring timelines, requirements and compliance obligations are met.
• Monitor operational performance by tracking milestones, dependencies, risks and issues, proactively taking action where required to safeguard service continuity and successful delivery.
• Ensure the accurate and timely execution of salary payments, employee payments, authority payments and other employer-related payment flows, while maintaining a strong focus on quality and operational excellence.
• Identify opportunities for process optimisation and operational standardisation, translating improvement initiatives into scalable and efficient ways of working.
• Monitor service level agreements (SLAs), service quality and customer satisfaction, using performance data and stakeholder feedback to drive continuous improvement.
• Act as the escalation point for operational challenges, coordinating resolution efforts with internal teams, service providers and external partners to minimise business impact.
• Prepare, analyse and monitor operational reports, KPIs and management information, providing insights that support decision-making and performance management.
• Build strong working relationships with stakeholders across Sales, Operations, Compliance, Legal and Finance, as well as external partners, to ensure effective cross-functional collaboration and alignment on business objectives.
• Support the further development and growth of the Pay-out Services proposition by contributing operational expertise, implementation best practices and customer-focused improvements.

Your profile

Who we are looking for

• We are looking for a professional with a bachelor’s degree in Business Administration, Applied Economics, Business Engineering, Economics or a related field, or who has acquired an equivalent level of expertise through experience.
• You have at least five years of relevant experience in implementation, operations, service delivery, project coordination and/or process improvement.
• You have strong organizational and coordination skills and and excel at coordinating multiple activities and stakeholders simultaneously. Experience in managing internal and external stakeholders, partners and suppliers is important, as you will act as a key point of contact across different parties.
• You take a proactive and structured approach to your work and are known for your solution-oriented mindset.
• You combine an analytical mindset with a strong focus on quality, efficiency and continuous improvement.<