Hotel Manager

Located in Machelen, close to Brussels Airport and Diegem railway station, B&B HOTEL Brussels Airport has 255 rooms. The hotel offers a 24-hour reception, a breakfast area, a bar and parking.

We are looking for our next Hotel Manager to lead the hotel, support its team and drive its continued development.

Your responsibilities

Lead hotel operations

• Take part in daily operations and oversee reception, housekeeping, breakfast, the bar, maintenance and guest services.
• Organise the teams’ work and ensure that B&B HOTELS’ operating procedures are followed.
• Check the cleanliness of the property, the condition of its equipment and the proper functioning of its facilities, taking corrective action where needed.
• Identify and implement improvements to the hotel’s organisation and services.
• Ensure a warm welcome and a high-quality stay by responding to guests’ needs and upholding brand standards.
• Handle complaints promptly and professionally.
• Monitor guest reviews and use feedback to improve service, cleanliness and hotel operations.

Grow the business

• Work with the sales teams to increase bookings and sales of additional services.
• Monitor bookings, rates and promotions to optimise occupancy and revenue per available room (RevPAR).
• Implement the brand’s commercial initiatives, including cross-selling, up-selling and overbooking management.
• Promote the B&me Club loyalty programme to guests.
• Build relationships with business partners and represent the hotel at local events, trade fairs and conferences.
• Regularly analyse the hotel’s results and take action to meet its objectives.
• Control operating costs, particularly staffing, breakfast, linen, maintenance and utilities.
• Contribute to the budget and business forecasts.
• Implement negotiated contracts with suppliers and service providers, and monitor their performance against agreed commitments.

Recruit, support and develop the team

• Recruit team members and adjust contracts and staffing levels to business needs, in line with applicable requirements.
• Prepare schedules in compliance with employment law and coordinate the teams’ daily work.
• Monitor mandatory training and support each team member’s professional development.
• Set clear expectations, monitor performance, give feedback and create a working environment that is both supportive and focused on high standards.
• Prevent and resolve difficulties within the team.

Oversee personnel administration

• Supervise employment contracts, Dimona declarations for starters and leavers, the recording of hours worked and variable payroll data.
• Ensure recurring personnel administration procedures are completed correctly, including those relating to employee benefits.

Ensure safety, hygiene and compliance

• Enforce regulatory requirements, safety procedures and B&B HOTELS standards to protect guests and team members.
• Ensure food hygiene standards are followed when handling and presenting products.
• Identify and report risks, incidents, injuries, breakdowns and equipment damage, and follow up on corrective measures.
• Work closely with the Property Manager on safety, hygiene and maintenance matters.
• Attend mandatory training on the safety of people and property, and ensure the relevant measures are implemented throughout the hotel.
• Implement actions agreed with the external service and the internal adviser for prevention and protection at work.
• Keep the external prevention service’s platform up to date and monitor occupational health requirements, including medical examinations.

Your background

>

You have solid experience in hotel operations and understand the service quality, people management, safety and financial performance challenges involved in running a hotel of this size.

You know how to develop a team: recruiting thoughtfully, sharing your expertise, building skills and giving team members the confidence to take ownership. You set clear expectations while remaining available to support them.

You are also present in the day-to-day operation. You understand how each hotel department works, regularly spend time with the teams and step in alongside them when business needs or a particular situation call for it. You combine a clear view of the whole hotel with attention to detail and a hands‑on approach.

You communicate confidently in French and English; Dutch is an advantage.