Customer Excellence Representative

As we create a colorful, capable and cleaner world through chemistry, we invite you tojoin our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

Customer Excellence Representative

Kallo, Antwerp, Belgium | Hybrid | Permanent

At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with high levels of performance, sustainability and safety.

Powered by chemistry, our products are used in applications that make essential products, processes and new technologies possible. In sectors such as clean energy, advanced electronics, high-performance computing and AI, data-centre cooling, climate-friendly cooling, and high-quality paints and coatings, people rely on Chemours chemistry for more modern, safe and sustainable living.

Chemours is seeking a Customer Excellence Representative to join our team in Kallo, Antwerp, Belgium.

The responsibilities of the position include, but are not limited to, the following

• Act as the primary customer contact for important external customers, distributors and potential customers.
• Manage the complete inquiry and order-handling process from beginning to end.
• Receive and process customer orders, including complex and export orders.
• Monitor open orders and take corrective action to support on-time delivery.
• Proactively inform customers about late orders caused by product availability or transportation issues.
• Coordinate with internal stakeholders to ensure customer requirements are understood and commitments are met.
• Manage consignment stock, including replenishment, inventory, invoicing, counts and reconciliation.
• Process customer complaints and returns in accordance with applicable processes and policies.
• Recognise when additional information is required for a complete complaint analysis.
• Perform quality-control checks and follow through on corrective actions.
• Support transport and export processes, including relevant documentation.
• Provide backup coverage for other members of the team.
• Follow applicable desk procedures, policies and quality-system requirements.

The following is required for this role

• A bachelor’s degree or an equivalent bachelor’s-level profile.
• At least 3 to 6 years of relevant experience in B2B customer service, customer operations, order management or a related position.
• Experience managing customer orders or inquiries from beginning to end.
• Strong written and verbal communication skills.
• Fluency in Dutch and English.
• Fluency in French or German.
• Strong customer orientation and a focus on customer satisfaction.
• Excellent planning and organisational skills.
• A proactive and practical approach to problem-solving.
• A high level of accuracy and attention to detail.
• The ability to work effectively with different functions and organisational levels.
• Existing eligibility to work in Belgium and the ability to commute to Kallo.

The following is preferred for this role

• Arabic language skills, which are a strong advantage for this customer portfolio.
• Experience supporting automotive customers or original equipment manufacturers.
• Previous experience in international B2B customer service.
• Experience with SAP and EDI orders.
• Understanding of European export flows and transport documentation.
• Experience in logistics, warehousing or supply-chain coordination.
• Experience within the chemical sector or another regulated industry.
• Knowledge of dangerous-goods processes.

Working arrangements

• Permanent employment contract.
• 40 working hours per week.
• Hybrid working model.
• Tuesday is the fixed team day at the Kallo office.
• Two additional office days can be selected in coordination with the team.
• Flexible starting time between 07:00 and 09:30.
• No regular business travel requirement.
• No direct reports.
• No visa sponsorship or relocation support.

Compensation and benefits

This position is classified at Belgian job level 21. The annual base salary range is €49,680 to €77,625 (midpoint around €62.000). The final offer will be determined based on the responsibilities of the position, relevant experience, knowledge, skills, internal equity and market data.

There may be flexibility to consider a different le