Product Manager Connection

Excited to work for a key Belgian player in the energy landscape?

The Belgian and European energy landscape is in full swing. Did you know that Elia Belgium plays a crucial role in this? As part of Elia Group, a European transmission system operator, Elia Belgium ensures the reliability and sustainability of the electricity supply in our country.

Side-by-side with your talented colleagues, you will play a part in building a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint.

Only together can we make the biggest impact possible We believe in the power of diversity: we are convinced that an inclusive and diverse work environment leads to more innovation, creativity and better results.

Function

About Elia

Elia develops the electricity grid, the electricity markets, facilitates access to them and establishes ancillary services to ensure a secure, efficient and reliable electricity system. As Belgium’s transmission system operator, Elia is at the forefront of the energy transition: integrating large volumes of renewable energy, enabling electrification of our society, connecting new technologies and designing flexibility solutions that deliver the best outcomes for society.

Within Elia, the System & Client Solutions (SCS) department is responsible for products that make this vision a reality. We design and implement the solutions needed to support the Belgian grid — from enabling both TSO and DSO grid user connections within a context of growing congestion, to developing the ancillary services that ensure system security as the energy landscape transforms. We serve customers, partners, and market parties across Belgium.

About the role

As a product manager, you are responsible for the business solutions within your scope: ensuring that customer and system needs, operational realities, regulatory and legal requirements as well as digital capabilities are translated into coherent and effective solutions.

You report to a Product Lead within SCS and work closely with Product Owners and domain experts. Through regular engagement with internal and external customers and stakeholders, you shape the direction of your solutions and build alignment across Customers, Operations, IT, Regulatory Affairs and other relevant stakeholders.

Context

Grid Users (GU) are Elia’s only directly connected clients, subscribing to the Connection business solution. Our clients face a number of challenges, including the energy transition, its complexity and cost, and the steep increase in electrification needs. Attracting and retaining energy-intensive businesses, in a context where the pace of connection requests is higher than the development of the grid, is key for Belgian society (socially, economically, environmentally, etc.), but also for keeping the cost of our system in check.

Access Contract Holders (ACHs) enable Grid Users to access the electricity system. An ACH is the party that holds the contractual right to access the Elia grid for one or more injection or offtake points and carries important financial and administrative obligations toward Elia. The ACH role becomes strategically more important as access itself becomes scarce and complex.

Your role

As Product Manager Connection and Access, the problem you own is to improve the end-to-end experience of Grid Users and Access Contract Holders. Your priorities include making the best use of available connection capacity, increasing the certainty and predictability of Elia’s services, delivering better value for money and simplifying the customer journey.

You develop solutions that release capacity in the connection queue, improve delivery timelines and guide prospective customers towards mature, achievable connection opportunities. You also improve the customer experience during infrastructure delivery and throughout the operational phase.

Your responsibilities

As Product Manager, you are accountable for the customer problem, the solution design, its implementation, and the business outcomes it delivers. You own your product scope end-to-end, from discovery and problem framing through to adoption, evolution or retirement.

You engage with customers, operations teams, market participants, regulators and internal stakeholders to understand their needs, test assumptions and prioritize opportunities. You make transparent, evidence-based trade-offs between customer value, operational feasibility, regulatory requirements and the wider interests of the electricity system.

You define the end-to-end business solution within your scope, including its regulatory framework, processes, rules, incentives and supporting digital capabilities. As the reference point for your domain, you maintain a holistic vie