Key Account Manager

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

As a Key Account Manager, your mission is to develop, negotiate and deliver a win‑win Customer strategy and Customer Business Plan through the best integration of our internal category strategy and the strategy of the customers. With the aim to achieve our profit/OSG/VMS/... targets & grow our key brands/segments while driving the category growth for the retailer. You love selling, analyzing numbers, building customer relationships, negotiating & working in team. Then you are the person we are looking for

Alongside your retail responsibilities, you will manage a portfolio of Petrol customers, helping to further grow our Ice Cream brands in one of the most impulsive and dynamic consumption channels.

This role is ideal for someone who loves selling, negotiating, analysing performance, building customer relationships and turning opportunities into business results.

What you'll be responsible for

Responsibilities

• Commercial: Co-Responsible for 58mio Belgium Ice Cream Business. Support customer negotiations and annual business planning processes.
• Win: Ensure Ice Cream Belgium business growth, whilst outperforming the market
• Strategic Vision: Create, develop and implement short- and long-term commercial strategies and plans aligned with the Belgian Ice Cream business goals and objectives. Collaborate with Marketing and CSP on activities and innovation to deliver against channel and category growth opportunities
• Channel: Drive Channel & Customer negotiation and execution plans, prioritization, field execution, identify commercial opportunities
• Financial Targets: deliver financial and non-financial targets and contribute to budget development of promotional plans
  • Performance management: manage and monitor commercial activities, using key metrics to evaluate performance
  • Customer and consumer-Centric Approach: Understand the needs of our customers and ensure their satisfaction.
  • Stakeholder Engagement: Build and maintain strong and profitable partnerships with key stakeholders both externally and internally. Ensure optimal network and relationship management. Bring the voice of your customers into the organization and influence internal decision-making through customer and shopper insights.

We're Looking For Someone Who

• Minimum 3 years of experience within FMCG, Sales, Category Management or Commercial roles.
• Proven experience managing customers and commercial relationships.
• Strong interest in retailer dynamics and customer strategy.
• Experience in negotiations and business planning.
• Understanding of P&L management and commercial financials.
• Experience within Retail, Discounters or Out-of-Home is a strong advantage.
• Fluent in Dutch, French and English.
• A can-do mentality and strong team spirit, cultivating a culture of entrepreneurship and inclusiveness.

Skills

• Customer relationship management
• Commercial acumen
• Strong negotiation skills
• Analytical thinking and data-driven decision-making
• Strategic planning
• Financial understanding
• Business Intelligence
• Business execution excellence
• Stakeholder management
• Problem solving
• Project management
• Entrepreneurial mindset

Leadership

• You are energized by delivering fantastic results and continuously challenge yourself to raise the bar.
• You take ownership, demonstrate resilience and focus on execution.
• You use data and insight to identify opportunities and make smart decisions.
• You collaborate effectively acr