CX Transformation Analyst

Il y a 1 jour

Brussel Hoofdstad, Belgique Orange Belgium Temps plein 45 000 € - 70 000 € Contrat

Orange Belgium is seeking a Business Analyst to translate business needs into functional specifications, ensuring alignment with stakeholders and supporting continuous improvement in customer satisfaction. You will gather requirements, translate customer journeys into Use Cases and Business Rules, and produce structured documentation for IT teams.

You will collaborate with Product Owners and UX/UI designers to align on solutions and validate test strategies, including overseeing user acceptance