AI-Driven CX
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Everience Benelux is seeking a senior leader to head a multidisciplinary team responsible for customer contact, after-sales and pre-collection journeys across Belgium and the Netherlands. You own the vision, priorities and outcomes, collaborating with IT, Product Owners and operations to deliver real value for customers, partners and employees.
You will define the product portfolio, lead planning cycles, drive responsible AI and automation in the contact center, and ensure measurable benefits