Data-Driven CX Quality

Everience Benelux is seeking a senior leader to head a multidisciplinary team responsible for customer contact, after-sales and pre-collection journeys across Belgium and the Netherlands. You own the vision, priorities and outcomes, collaborating with IT, Product Owners and operations to deliver real value for customers, partners and employees.You will...

Luminus NV is looking for a CX AI Solutions Specialist to bring AI to life across our customer care channels. You will bridge AI strategy, technology and business needs, delivering AI-driven improvements to customer interactions and digital services.You will lead AI initiatives from concept to implementation, measure impact, and collaborate with IT, Data,...

Belfius Connect recherche un Quality Coach expérimenté pour superviser et améliorer la qualité des interactions clients. Vous combinerez un esprit analytique avec une approche de coaching centrée sur l'humain, afin de porter nos services à un niveau supérieur.Vous apportez au moins 5 ans d'expérience dans un centre de contact, un diplôme de Bachelor...

Belfius zoekt een Quality & Improvement Manager die de klantervaring verbetert door data-gedreven analyse en gerichte content- en processverbeteringen. Je rapporteert aan de product owner van Hey Belfius en werkt in tandem om prioriteiten en impact te bepalen.Je stuurt verbeteringen aan, betrekt content owners en schakelt het AI Lab in voor ontwikkelwerk. De...

FunctionOur client is looking for an experienced data professional to strengthen its data quality and master data capabilities within a mission that supports healthcare and social security decision-making. In this role, you will help ensure that large volumes of data are accurately validated, monitored, governed, and made reliable for use across the...

Moody's Investors Service seeks a senior data governance leader to steward business-entity relationship data, define quality thresholds, and design controls across ETL pipelines. You will drive policy, standards, and lifecycle management with a focus on data quality and risk management.The role emphasizes collaboration with cross-functional teams, product,...

Belfius Connect zoekt een Quality Coach. Je combineert analytische en mensgerichte coaching om klantinteracties te verbeteren en bij te dragen aan de strategische doelstellingen. Je bewaakt kwaliteitsnormen, traint en motiveert agenten en zorgt voor continue verbetering van de klantervaring.Het team werkt in Brussel en biedt een jaarcontract met...

Capgemini is seeking a Forward Deployed Engineer to join its Digital Customer Experience practice in Belgium. You will combine software engineering with Customer Experience expertise, collaborating with clients to validate solutions and transform ideas into scalable capabilities.You'll work across design, architecture, data and platforms, building...

Mission Overview: We are seeking an experienced Migration & Data Quality Consultant to join our consultancy mission at a client site, representing Keystone Solutions. In this role, you will plan, execute, and govern data migration activities while ensuring high data quality across SAP landscapes. You will design migration strategies, cleanse and validate...