Senior SAP CRM Support Consultant
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Contract: 12 months, freelance
Location: Brussels, on-site up to 5 days per week (may vary during the assignment)
The role
We’re looking for a Senior SAP CRM Support Consultant to support and evolve a large SAP CRM landscape and its interfaces. You’ll take end-to-end responsibility for incidents and change requests, working closely with process leads, key users and an offshore development team.
What you’ll do
- Handle incidents, problems and changes end to end, including unit, integration and regression testing
- Analyse issues, design solutions and write functional/technical specifications
- Manage integrations with legacy and SAP systems via SAP PI/CPI, BDocs and IDocs
- Work with business users to ensure solutions fit and are adopted
- Bring in best practices and take part in small and larger projects
What you bring
- Hands-on SAP CRM experience in the last 3 years
- 3+ years in application maintenance
- Strong experience with SAP Customer Service processes (incl. contact centers) and the Business Partner concept
- Middleware/integration skills (SAP PI and CPI, SAP MSL)
- ABAP understanding, debugging and minor coding
- Fluent English (C1), Dutch and French (B2, spoken and written)
Nice to have
SAP BRF+, SAP BRIM, integration with SAP CDC, ECC and FICA, S/4HANA, ServiceNow and Jira.
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