Customer Project Manager Bottling

Krones FBL (France, Belgium, Luxembourg) is a subsidiary of the Krones Group (www.krones.com), which was founded in Germany and is now a leading international player in the production, sale and servicing of machines and even complete plants for the beverage and liquid food industries worldwide.

The group employs more than 20,000 people worldwide. Krones FBL currently employs around 160 people who manage Krones' activities in France, Belgium and Luxembourg.

The Krones group is the world market leader in its industrial sector and continues to grow, focusing on sustainable and ecological solutions. At Krones, we are working towards a better future and helping to preserve our planet for future generations.

Following internal organizational changes, Krones FBL is looking for a (f/m/x):

CUSTOMER PROJECT MANAGER 'BOTTLING & PACKAGING EQUIPMENT' (CPM BPE)

Purpose of the role:

The Customer Project Manager (CPM) Bottling & Packaging Equipment (BPE) has the overall responsibility for the successful execution of customer projects related to Bottling & Packaging Equipment within the FBL markets. This includes managing end-to-end project delivery, ensuring alignment between contractual requirements, customer expectations and internal processes, and coordinating all stakeholders involved throughout the project lifecycle.

The role combines technical understanding, commercial awareness and strong project management skills to deliver high-quality solutions and contribute to Krones FBL’s ambition of being the best-performing subsidiary in terms of Customer Satisfaction, business results, and Employee Engagement.

The position reports to the Team Lead CPM BPE and will be based either in France or in Belgium.

What awaits you?

• As Customer Project Manager, you will manage orders from our customers in France (including the French overseas departments and territories), Belgium, Luxembourg and Africa, mostly in the food and beverage industries. You will be involved in a range of technologies, including manufacturing processes, filling and packaging, and will be responsible for individual machines, complete lines and even turnkey plant projects ;
• You will be responsible for clarifying supplies and services from the moment the order is placed ; You manage the execution of your projects in accordance with the contract, respecting deadlines, budgets and quality until successful completion of the project and customer satisfaction ;
• You will detect and manage changes, complaints and escalations in the event of deviations from the plan or contract ;
• You will also be responsible for preparing project reports and minutes, including presentations to customers and senior management ;
• You will lead and coordinate interdisciplinary and international project teams and be responsible for the smooth transfer of information to other company departments ;
• You will be responsible for closing the entire project and transferring the file to the after-sales team;
• After an intensive training period, partly in Germany, and depending on the location of your working contract, you will work from our head office in Louvain-La-Neuve or from our French office in Viviers du Lac, with the possibility of a home office, and with occasional travel.

You contribute with:

• As a Customer Project Manager, you have a Master's degree in industrial sciences or a bachelor's degree in electronics or electromechanics, or equivalent experience;
• Relevant experience as a project manager (technical or support) in an industrial or agri-food environment will be an added advantage to your application ;
• You have a healthy dose of technical curiosity and are keen to discover the fascinating world of our production lines ;
• You are customer-focused, a proactive problem-solver and an effective communicator.
• You are able to think critically and technically on the basis of the customer's request in order to offer the right solution in a customer-oriented way ;
• You are prepared to make occasional trips abroad as indicated above.
• You are fluent in French and English.
• Knowledge of German or Dutch is an additional advantage.

Environment & Context:

• As CPM BPE, your time is divided between customer visits, home office and a regular presence at the Krones office in Louvain-la-Neuve (Belgium) / Viviers-du-Lac (France).
• Regular business travel within Europe with focus on Belgium, France and Luxembourg, is part of the role
• Full-time contract.
• Attractive salary package including a company car, group insurance and hospitalization insurance. Fully equipped with all necessary IT tools, laptop and mobile phone.
• Comprehensive onboarding including training at Krones Headquarters in Germany.
• You will be p