Customer Service Representative Belgium
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Interpolimeri Wemmel is Growing Join Our Team as a Customer Service Representative
Are you passionate about customer service and enjoy working in a dynamic, multilingual environment? We are looking for a new Customer Service Representative to join our growing team in Wemmel and support customers across the Benelux and French markets.
About Interpolimeri S.p.A.
Interpolimeri S.p.A. is a family-owned company and one of Europe's leading distributors of plastics and elastomers. With more than 40 years of industry experience, we partner with leading polymer producers and serve customers across Europe with a wide range of materials for applications in sectors including food packaging, automotive, healthcare, and medical devices.
Our success is built on long-term relationships, technical expertise, customer focus, and a commitment to delivering innovative solutions. As a family business, we combine entrepreneurial spirit with a people-focused culture where collaboration, trust, and customer satisfaction are at the heart of everything we do.
Your Role
As a Customer Service Representative, you will be the key link between our customers, sales agents, and internal departments. You will ensure that customer requests are handled efficiently, professionally, and with a high level of attention to detail.
Key Responsibilities
- Support customers and sales agents with order management, logistics enquiries, quotations, claims, returns, and documentation
- Manage sales orders from entry through to confirmation and follow-up.
- Create and maintain customer records in our ERP system and keep customer information up to date.
- Act as the primary point of contact for customers in the Benelux and French markets, ensuring an excellent customer experience.
- Collaborate closely with Logistics, Purchasing, Finance, and Credit Management teams to provide timely and effective solutions for customers.
- Maintain accurate customer information and ensure smooth communication across all stakeholders.
- Participate in team meetings and contribute to continuous improvement initiatives.
What We're Looking For
- Professional proficiency in Dutch, French, and English (spoken and written) is essential.
- Previous experience in customer service, sales support, order management, or a similar role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with a high level of accuracy and attention to detail.
- A proactive and solution-oriented mindset with strong problem-solving abilities
- Ability to work effectively both independently and as part of a team.
- Good knowledge of Microsoft Office (Outlook, Excel, Word, and PowerPoint).
What We Offer
- The opportunity to join a successful and growing family-owned company.
- A dynamic role supporting customers across the Benelux and French markets.
- A collaborative and supportive team culture.
- Opportunities for professional development and growth.
- A varied position where you can make a direct impact on customer satisfaction and business success.
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