IT Support Engineer – Dutch Speaking
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We are seeking a customer-focused Onsite Support Engineer to provide hands-on IT support across end-user devices, Microsoft 365, mobile devices, meeting room technology, and workplace infrastructure. The successful candidate will be responsible for resolving technical issues, maintaining service levels, and ensuring a reliable IT experience for end users.
Key Responsibilities
- Provide onsite and remote support for Windows 10/11 laptops, desktops, peripherals, and Microsoft 365 applications.
- Troubleshoot Apple iOS and Android mobile devices, including email, Teams, VPN, and application configuration.
- Support Microsoft Intune, device enrolment, mobile device management (MDM), and hardware lifecycle activities.
- Maintain Microsoft Teams Rooms and AV equipment, including cameras, microphones, displays, and video conferencing systems.
- Provide hands-and-feet support for network, infrastructure, server, security, and workplace technology teams.
- Manage incidents and service requests through ServiceNow or equivalent ITSM tools, ensuring SLA compliance.
- Maintain accurate asset and CMDB records and support audits, technology refreshes, and operational improvements.
- Deliver excellent customer service and provide executive meeting support when required.
- Strong knowledge of Windows 10/11 troubleshooting and desktop support.
- Hands-on experience supporting Microsoft 365, Outlook, Teams, and OneDrive.
- Experience supporting Apple iPhones/iPads and Android smartphones/tablets.
- Knowledge of Microsoft Intune or other mobile device management solutions.
- Experience supporting Microsoft Teams Rooms, AV, and video conferencing equipment.
- Basic networking knowledge, including LAN, Wi-Fi, TCP/IP, and VPN.
- Familiarity with ServiceNow or similar ITSM ticketing systems.
- Strong troubleshooting, communication, customer service, and incident management skills.
Preferred Skills
- Experience supporting executive users and meeting room technology.
- Exposure to hardware refreshes, device deployment, asset management, and CMDB maintenance.
- Experience providing hands-and-feet support for infrastructure and network teams.
- Knowledge of ITIL practices, SLA management, and vendor coordination.
- Relevant IT certifications, such as CompTIA A+, Microsoft, or ITIL Foundation.
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