Customer Journey Architect – End-to-End Digital Experience
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ING Hubs Belgium is seeking a Customer Journey Expert in a full-time role within the Operational Excellence domain. You will shape and deliver end-to-end journeys for Lead-2-Cash and Customer-In-Life, translating business needs into IT requirements and driving coordination with IT and business teams.
The role emphasizes ownership of roadmaps, balance of usability and efficiency, and cross-functional collaboration in a fast-moving environment.