Customer Success Manager

As a Customer Success Manager at Secutec, you combine technical expertise with strategic customer relationship management. You act as both a trusted advisor during the pre-sales phase and a key partner after the implementation of our cybersecurity solutions.

You guide customers throughout the entire customer journey: from technical analysis and solution design to onboarding, adoption and continuous optimization.

You serve as the bridge between Sales, Operations and the customer, ensuring that our solutions are not only successfully sold, but also deliver tangible, long-term value.

Required skills

• Bachelor’s degree in IT or equivalent through experience.
• Minimum 4 years of experience, preferably in a pre-sales or customer success role, including at least 2 years in IT, cloud or cybersecurity.
• Strong communication skills in Dutch and English (French is a plus), with the ability to engage both technical teams and business stakeholders.
• Proactive, results-driven and commited to customer success.
• Analytical mindset, with the ability to translate customer data into actionable insights and recommendations.
• Conduct in-depth analyses of prospects’ IT environments to provide tailored technical and commercial advice.
• Develop and deliver compelling demos and presentations.
• Guide customers throughout the complete pre-sales cycle, including Proof of Concept (PoC) projects.
• Position our solutions strategically and technically against competing market alternatives.
• Contribute actively to tailored solutions that enhance customers’ digital resilience.

Onboarding & Implementation

• Support new customers during the rollout of our cybersecurity solutions.
• Collaborate closely with SOC Operations to ensure an accurate and efficient deployment.
• Ensure a smooth transition from the sales phase to operational service delivery.

Customer Relationship Management

• Act as the primary point of contact for your customers.
• Organize and lead regular follow-up meetings.
• Proactively advise customers on optimizations and potential expansions.
• Monitor whether customers are achieving the expected benefits from our deployed solution(s).
• Analyze KPIs and usage metrics.
• Provide data-driven recommendations for optimization and continuous improvement.

Retention & Renewals

• Actively reduce churn through strategic follow-up.
• Prepare and lead renewal discussions.
• Identify upsell and cross-sell opportunities.

Internal Collaboration

• Work closely with Sales, SOC and Support Engineers.
• Manage escalations and relay customer feedback to sales, support and product teams.
• Contribute to the continuous improvement of processes and service delivery.

Security & Compliance

• Develop a thorough understanding of Secutec’s security policies and ensure strict adherence.
• Actively participate in trainings, awareness campaigns and other security-related initiatives.

What do we offer?

• A strategic role within a growing cybersecurity company, working alongside top experts
• The opportunity to make a real impact for customers
• Room for initiative, autonomy, and professional growth within a sales-driven environment.
• Permanent contract with a competitive salary (fixed and variable)
• Company car with fuel/charging card
• 20 legal days off and 12 working hours reduction days
• The possibility of 2 days of remote work per week (after onboarding)
• Annual Secutec team building

At Secutec, we strongly believe in the team.

Our core values are:

• Ownership and initiative are encouraged.
• Belief in knowledge sharing and collective resilience.

Secutec is one of the leading IT security partners in Belgium and the Netherlands. We are looking for driven employees to maintain this leading position. We strongly encourage personal development and broadening of knowledge. Together with your colleagues you will work as one team to ensure the best possible operation within your department. All this takes place in an open and constructive environment where dedication and pleasure are key.