Senior Airline CX

Il y a 3 jours

Zaventem, Vlaams-Brabant, Belgique TUI Temps plein 90 000 € - 130 000 € Contrat

TUI in Belgium is seeking a Senior CX Product Design Manager to shape the end-to-end airline customer experience—from booking and pre-travel to airport, inflight and post-travel. You will balance customer needs with regulatory and operational realities in a live airline environment.

You will lead cross-functional governance across Operations, Commercial, Digital and CX teams, turning strategies into practical improvements and measurable KPIs that drive revenue and customer satisfaction.