Legal Operations Lead

Your role & work environment

As Legal Operations Lead within ING Belgium's Legal Department, you will play a pivotal role in shaping the future of the legal function. Combining legal insight, operational expertise, and project leadership, you will drive initiatives that make Legal more efficient, innovative, and future-ready. You will join the Corporate Support & Legal Operations (CLO) team and report to the Head of CLO.

Key responsibilities

• Drive operational excellence by reviewing, optimizing, and implementing legal processes and ways of working.
• Identify opportunities for innovation, automation, and continuous improvement across the Legal function.
• Lead strategic projects and change initiatives impacting the Legal department and its stakeholders.
• Plan, coordinate, and deliver projects using appropriate project management methodologies.
• Translate legal requirements into efficient operational processes and practical solutions.
• Leverage technology, AI, and data-driven approaches to improve Legal operations.
• Collaborate closely with stakeholders across the organization and build strong working relationships.
• Ensure activities, decisions, risks, and project progress are appropriately documented and communicated.

What we are looking for

• Strong understanding of the legal function within a financial institution or complex international environment.
• Experience in process improvement, transformation, operational excellence, or project management.
• Knowledge of or strong interest in AI, technology, data enablement, and digital transformation.
• Excellent analytical, planning, research, drafting, and negotiation skills.
• Strong stakeholder management and communication capabilities.
• The ability to influence, engage, and inspire colleagues through change.
• A hands‑on mentality with a pragmatic and results‑driven approach.
• Curiosity, resilience, and eagerness to learn and grow.

Education & experience

• A degree in Law, Economics, Business, or a related field is an asset.
• Demonstrable experience in Legal Operations, transformation, process management, project management, or a related area is highly valued.
• Genuine interest in the legal function and its interaction with business and technology.

Languages

• Professional working proficiency in Dutch, French, and English (spoken and written).

What we offer

• Challenging and meaningful work with visible impact.
• The opportunity to lead high-profile transformation and innovation initiatives.
• A collaborative international environment with inspiring colleagues and stakeholders.
• Continuous development opportunities, training, and knowledge sharing.
• Flexible compensation and benefits.
• A culture that values new ideas, entrepreneurship, and collaboration.

We're a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we're more than just a workplace - we're a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you're just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application.