Expert Service Delivery Manager – SIAM
Il y a 2 jours
Evere, Brussel-Hoofdstad, Belgique
Editx
Temps plein
50 000 € - 70 000 € Contrat
Gratuit avec email ou Google
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Gratuit avec email ou Google
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Responsibilities
- Manage end-to-end service delivery within the assigned functional or technical domain.
- Act as the primary point of contact for service delivery follow-up towards various stakeholders.
- Coordinate collaboration and synergy between multiple internal and external service providers.
- Monitor service levels, performance, risks, issues, and escalations to ensure stability.
- Organize and chair operational and tactical consultation meetings, such as service reviews and coordination boards.
- Track incidents, structural problems, changes, and improvement actions from a service perspective.
- Provide consistent reporting on service performance and contribute to the professionalization of SIAM processes.