Expert Service Delivery Manager – SIAM

Il y a 2 jours

Evere, Brussel-Hoofdstad, Belgique Editx Temps plein 50 000 € - 70 000 € Contrat

Responsibilities

  • Manage end-to-end service delivery within the assigned functional or technical domain.
  • Act as the primary point of contact for service delivery follow-up towards various stakeholders.
  • Coordinate collaboration and synergy between multiple internal and external service providers.
  • Monitor service levels, performance, risks, issues, and escalations to ensure stability.
  • Organize and chair operational and tactical consultation meetings, such as service reviews and coordination boards.
  • Track incidents, structural problems, changes, and improvement actions from a service perspective.
  • Provide consistent reporting on service performance and contribute to the professionalization of SIAM processes.