Global Capability Center Transformation Consultant

Role Summary

We are seeking a highly motivated Global Capability Center (GCC) Transformation Consultant to support clients in designing, building, scaling, and optimizing GCCs across industries. The role will partner with cross-functional teams to shape GCC strategy, operating models, governance, service portfolios, talent models, technology enablement, and transformation roadmaps. The ideal candidate combines strong analytical skills, structured problem‑solving, stakeholder management, and execution discipline, with the ability to translate GCC strategy into practical delivery plans and measurable business outcomes.

Role Summary

We are seeking a highly motivated Global Capability Center (GCC) Transformation Consultant to support clients in designing, building, scaling, and optimizing GCCs across industries. The role will partner with cross-functional teams to shape GCC strategy, operating models, governance, service portfolios, talent models, technology enablement, and transformation roadmaps. The ideal candidate combines strong analytical skills, structured problem‑solving, stakeholder management, and execution discipline, with the ability to translate GCC strategy into practical delivery plans and measurable business outcomes.

Key Responsibilities

Transformation Delivery

• Support the planning and execution of GCC strategy, design, build, scale, and optimization initiatives for clients across industries.
• Contribute to GCC operating model design, including service scope, location strategy, governance, talent, process ownership, and technology enablement.
• Support GCC maturity assessments, benchmarking, business case development, transition planning, and value realization tracking.
• Help define service catalogs, capability maps, KPIs, SLAs, governance forums, escalation paths, and decision‑making structures.
• Support transformation planning across retained organizations, GCC teams, enabling functions, and third‑party partners.
• Bring an understanding of how AI, automation, process excellence, analytics, and digital tools can improve GCC productivity, scalability, and business outcomes.
• Assist in developing transformation roadmaps, implementation plans, milestones, RAID logs, and delivery trackers.
• Coordinate activities across multiple workstreams to ensure timely delivery of project objectives and alignment with target outcomes.

Analysis & Insights

• Conduct research, benchmarking, and data analysis to identify GCC transformation opportunities, leading practices, and value levers.
• Analyse operating models, organizational structures, service delivery models, governance frameworks, and business processes.
• Develop insights and recommendations supported by qualitative and quantitative analysis.
• Create executive‑ready presentations, dashboards, reports, and decision materials for client and internal leadership discussions.

Stakeholder Management

• Collaborate with client stakeholders, internal teams, and subject matter experts across business, operations, technology, HR, finance, and transformation functions.
• Facilitate workshops, meetings, and working sessions to gather requirements, align stakeholders, document decisions, and track actions.
• Support change management and communications activities to enable adoption of new GCC operating models, ways of working, and governance routines.

Governance & PMO

• Maintain governance documentation, RAID logs, decision registers, status reports, and action trackers.
• Track progress against milestones, KPIs, value realization metrics, and agreed transformation outcomes.
• Support project management activities including planning, reporting, dependency management, issue resolution, and resource coordination.

Capability Development

• Contribute to the development of reusable GCC assets, methodologies, maturity models, templates, benchmarks, and knowledge repositories.
• Support proposal development, client presentations, offering materials, and thought leadership related to GCC transformation, AI‑enabled operations, and enterprise service delivery.

Qualifications

Required

• Bachelor’s degree in Business, Technology, Finance, Operations, or a related discipline.
• 5+ years of experience in consulting, GCC, Shared Services, Global Business Services, enterprise transformation, PMO, operations, change management, or business transformation.
• Fluency in Dutch and excellent command of English.
• Lean Six Sigma Green
• Strong analytical, structured problem‑solving, and data storytelling skills.
• Excellent PowerPoint, Excel, and executive communication capabilities.
• Experience creating executive presentations and comm