Global Capability Center Transformation Consultant

Role Summary

We are seeking a highly motivated Global Capability Center (GCC) Transformation Consultant to support clients in designing, building, scaling, and optimizing GCCs across industries. The role will partner with cross-functional teams to shape GCC strategy, operating models, governance, service portfolios, talent models, technology enablement, and transformation roadmaps. The ideal candidate combines strong analytical skills, structured problem-solving, stakeholder management, and execution discipline, with the ability to translate GCC strategy into practical delivery plans and measurable business outcomes.

Key Responsibilities

Transformation Delivery

• Support the planning and execution of GCC strategy, design, build, scale, and optimization initiatives for clients across industries.
• Contribute to GCC operating model design, including service scope, location strategy, governance, talent, process ownership, and technology enablement.
• Support GCC maturity assessments, benchmarking, business case development, transition planning, and value realization tracking.
• Help define service catalogs, capability maps, KPIs, SLAs, governance forums, escalation paths, and decision-making structures.
• Support transformation planning across retained organizations, GCC teams, enabling functions, and third-party partners.
• Bring an understanding of how AI, automation, process excellence, analytics, and digital tools can improve GCC productivity, scalability, and business outcomes.
• Assist in developing transformation roadmaps, implementation plans, milestones, RAID logs, and delivery trackers.
• Coordinate activities across multiple workstreams to ensure timely delivery of project objectives and alignment with target outcomes.

Analysis & Insights

• Conduct research, benchmarking, and data analysis to identify GCC transformation opportunities, leading practices, and value levers.
• Analyse operating models, organizational structures, service delivery models, governance frameworks, and business processes.
• Develop insights and recommendations supported by qualitative and quantitative analysis.
• Create executive-ready presentations, dashboards, reports, and decision materials for client and internal leadership discussions.

Stakeholder Management

• Collaborate with client stakeholders, internal teams, and subject matter experts across business, operations, technology, HR, finance, and transformation functions.
• Facilitate workshops, meetings, and working sessions to gather requirements, align stakeholders, document decisions, and track actions.
• Support change management and communications activities to enable adoption of new GCC operating models, ways of working, and governance routines.

Governance & PMO

• Maintain governance documentation, RAID logs, decision registers, status reports, and action trackers.
• Track progress against milestones, KPIs, value realization metrics, and agreed transformation outcomes.
• Support project management activities including planning, reporting, dependency management, issue resolution, and resource coordination.

Capability Development

• Contribute to the development of reusable GCC assets, methodologies, maturity models, templates, benchmarks, and knowledge repositories.
• Support proposal development, client presentations, offering materials, and thought leadership related to GCC transformation, AI-enabled operations, and enterprise service delivery.

Qualifications

Required

• Bachelor’s degree in Business, Technology, Finance, Operations, or a related discipline.
• 5+ years of experience in consulting, GCC, Shared Services, Global Business Services, enterprise transformation, PMO, operations, change management, or business transformation.
• Fluency in Dutch and excellent command of English.
• Lean Six Sigma Green
• Strong analytical, structured problem-solving, and data storytelling skills.
• Excellent PowerPoint, Excel, and executive communication capabilities.
• Experience creating executive presentations and communicating with senior stakeholders.
• Familiarity with Agile, project management methodologies, change management, PMO practices, and transformation delivery disciplines.
• Experience with Power BI or Tableau
• Knowledge of AI-enabled transformation, automation, analytics, or process excellence initiatives.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced consulting environment.
• Excellent written and verbal communication skills.

Preferred

• Experience supporting Global Capability Center (GCC), Shared Services, Global Business Services (GBS), captive center, or enterprise operating