Process Expert
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BWC is looking for a Senior Payment Expert in Brussels, Belgium. It's a full-time permanent contract with BWC. Freelancers can also apply.
Job Type: Hybrid – 50% Onsite + 50% Teleworking in Belgium.
- Language: Strong written and spoken communication skills in French and English are mandatory. Dutch is plus
- Experience: Minimum 5 years of relevant experience in international payments, business and process analysis, and change management.
- Education: Master's degree or equivalent professional experience.
- Strong expertise in international payment flows, covering the complete lifecycle from the initiator to the final beneficiary, including cross-border and FX payments.
- Experience analysing and improving payment processes to eliminate inefficiencies, reduce friction, and improve speed, accuracy, transparency, and straight-through processing (STP).
- Proven experience in business and process analysis, identifying root causes of operational inefficiencies and proposing practical solutions.
- Experience with process modelling tools, creating flowcharts, mapping workflows, and documenting end-to-end business processes.
- Good knowledge of process improvement methodologies, workflow optimisation, and operational excellence.
- Experience in project management, including coordinating activities, managing dependencies, and ensuring on-time and in-scope delivery.
- Good understanding of IT architecture and the ability to collaborate with business, technology, and AI teams.
- Good expertise in MS Office and data analytics to analyse payment processes, identify improvement opportunities, and support decision-making.
- Experience collaborating with cross-functional stakeholders, including front-to-back teams, IT, AI teams, and other relevant business units.
- Interest or experience in AI-driven solutions for optimising end-to-end international payment processes is an advantage.
- Strong stakeholder management, negotiation, and influencing skills, with the ability to facilitate discussions, share knowledge, and drive change.
- Excellent analytical and conceptual thinking skills, with a structured approach to problem-solving and process optimisation.
- Ability to work independently while maintaining alignment with relevant stakeholders.
- Customer-oriented, quality-minded, proactive, and pragmatic, with strong attention to detail and a goal-oriented mindset.
- Flexible, adaptable, and collaborative, with a strong team spirit and a willingness to drive continuous improvement.
- Travel: Occasional travel to Paris may be required.
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