OPERATIONAL MANAGER MISSION MASALA
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You are a hands-on presence on the floor, working closely with our local restaurant teams to ensure the Mission Masala standards are consistently delivered. You are a key link between our restaurants and management, supporting teams in their day-to-day operations, setting clear expectations, and helping create an environment where both our guests and employees have a great experience.
- Motivate and drive the moral of the teams.
- Be present on the floor and rotate locations (min x1 day a week in each restaurant).
- Communicate and implement new seasonal menus.
- Give honest and clear feedback to the teams in the locations. Report back to the management team.
- Organise & (re-)structure operations where needed.
- Maximise the profits and efficiency from service: e.g., gift vouchers, rums, tips, extra drinks and upselling on menu.
- Help cover holidays for fixed key positions of FOH.
- Maintain staff costs within its margins.
- Customer Reviews: weekly touch base with teams. Analyse the reviews – follow up with the teams on these.
- Train service and bar staff: Ensure every new member is given the same intro training, follow up and give guidance and re-direct into the right way.
- Update all training documents.
- Updating other admin documents from the restaurants like login list/contact list/location manuals...
- Organise staff activities.
- Keep an eye on order, hygiene, maintenance of the building, infrastructure, stocks, …
- Join us for the startup of new locations to get the new teams up and running.
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