Senior Service Desk Analyst
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Pauwels Consulting is seeking a seasoned technical support professional to join the first-line operations team. The role focuses on workstation troubleshooting, incident ticket management, and enhancing the internal knowledge base within an ITIL environment.
Hybrid work in Brussels with 20% remote after training. You will collaborate with higher-level teams, draft SOPs, and help end-users with productivity tools like Office and collaboration platforms.