Operations Change Management Officer _FR

Ypto recherche de nouveaux collègues. Vous souhaitez renforcer nos équipes? Découvrez l'offre d'emploi ci-dessous et postulez.

Comment pouvez-vous faire la différence?

As an Operations Change Management Officer, you support the company-wide rollout and adoption of strategic initiatives led by Operations, including Service Integration and Management (SIAM), Software Asset Management (SAM), IT Asset Management (ITAM), Business Management IT (BMIT), Process Governance implementation, and other operational transformation initiatives. You act as the organizational change bridge between Operations, the wider Ypto/SNCB organizations, business stakeholders, employees, and external partners, ensuring successful understanding, readiness, and adoption of new processes, governance models, technologies, services, roles, and ways of working.

Quel est votre rôle à la SNCB?

• You assess the need for change management support during project and program intake, perform structured change impact and organizational readiness assessments across processes, governance, roles, organization, culture, technology, and ways of working, and identify impacted stakeholder groups, adoption risks, resistance, dependencies, and organizational constraints.
• You develop and maintain integrated change strategies and plans covering stakeholder engagement, sponsorship, communication, learning, resistance management, and adoption, with clear activities, owners, milestones, and success measures; you integrate these activities into project plans, governance, budgets, risk registers, and reporting, and adapt the approach based on progress, feedback, and adoption results.
• You translate Operations-led initiatives into practical change interventions for impacted company departments and business stakeholders, support the company-wide rollout of SIAM, SAM, ITAM, BMIT, Process Governance, and other initiatives, maintain an overview of change across the Operations portfolio, and identify overlapping impacts, dependencies, competing priorities, and potential change saturation.
• You act as the change management liaison between Operations, the wider organization, the business, and external partners; analyze and segment stakeholders; execute targeted engagement approaches; support sponsors, managers, and team leads as visible change leaders; identify and address resistance; provide coaching and practical support; and facilitate alignment across groups with different interests and priorities.
• You develop and execute targeted communication plans; coordinate clear, consistent, audience-appropriate communications, presentations, guidance, and awareness materials; design and facilitate impact workshops, stakeholder sessions, management briefings, supplier onboarding workshops, and cross-functional alignment activities; and coordinate learning and knowledge needs with HR, Learning, Knowledge Management, and subject-matter experts.
• You define and monitor adoption objectives, KPIs, stakeholder sentiment, and behavioural change; establish appropriate change governance; report on readiness, engagement, resistance, risks, dependencies, and adoption; elevate material issues through governance bodies; support post-implementation embedding and continuous improvement; and coordinate organizational readiness for SIAM and new support suppliers, while operational and administrative onboarding remains with the accountable functions.

Un job fait pour vous?

You hold a Master's degree or have equivalent relevant professional experience.

• You have at least five years of demonstrable professional experience in organizational change management within complex organizations.
• You have proven experience supporting organizational, operational, or technology transformations involving multiple functions and stakeholder groups and, preferably, external suppliers or service providers.
• You have experience in an IT, service management, or technology-enabled transformation environment.

You also possess these technical skills:

• You have experience in organizational change management and have developed and executed change strategies and plans for complex organizational, operational, or technology transformations.
• You have demonstrable experience in change impact and organizational readiness assessments, stakeholder analysis and engagement, sponsorship, and resistance management.
• You can translate assessment findings into practical adoption, communication, learning, and engagement activities.
• You have experience coordinating change across multiple departments, senior stakeholders, delivery teams, and external partners within large or complex organizations.
• You can develop and execute communication, engagement, and learning plans and facilitate workshops, management sessions, and cross-functional alignment