Client Advisor

Welcome to RIMOWA, the first German Maison under the LVMH Group.

Every RIMOWA is a vehicle for storytelling, a trusted travel companion that has a shared experience with its owner, taking on the character of those that use them. Each dent, scratch and sticker is a record of a unique personal journey.

For more than 125 years, RIMOWA has dedicated itself to developing unique products that fuse our mission as a global lifestyle brand. To develop the essential tools for a lifetime of travel with our heritage of innovation. Tools that are created with function, resilience and longevity in mind. We believe that the most meaningful journeys don't just last for a single trip, they last for a lifetime.

We are looking for a full-time Client Advisor to join our team in Antwerp.

Job responsibilities

Your mission

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after-sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profile

Your experience and skills

• We are looking forward to your experience acquired in the luxury sector, but we also welcome you as a new starter in our team.
• For advising our international customers, you speak fluent Dutch and English, ideally you have additional language skills.
• The customer experience is important to you - you are passionate about selling luxury products and providing the best client experience to our customers.

Additional information

Our offer

• A competitive salary based on your experience with additional company profit-sharing scheme
• Employee discount on RIMOWA products and access to LVMH private sales as well as regular LVMH Family & Friends offers
• Your own RIMOWA Essential Ambassador suitcase (gifted after 6 months on a indefinite contract)
• Company seniority programme with diverse benefits
• Regular product and sales trainings to continuously expand your know-how in the luxury segment
• Exciting projects and individual career development opportunities
• An international and exciting environment within the LVMH Group

Your future

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. Whether you want to develop yourself technically or creatively or use your leadership talent later as (Assistant) Store Manager (m/f/d) - RIMOWA is the home for all your ambitions and visions for the future.

What are you waiting for?

Search for us on Instagram @RIMOWA or check us out at www.rimowa.com.

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father's visionary approach, it was Richard Morszeck who - inspired by the early days of aviation - discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA's global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today's ever-changing world.