Account Manager
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Description
At Quento Technologies S.A., the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.
At Quento Technologies S.A. we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide.
Quento Technologies S.A. seeks a highly motivated and experienced Account Manager to lead the delivery and commercial management of Time & Means framework contracts within European Institutions. The successful candidate will act as the primary interface between clients, consultants, and internal stakeholders, ensuring service excellence, contract compliance and sustainable business growth across complex multi-supplier environments.
Your Responsibilities Will Entail
- Own and develop strategic customer relationships, acting as the primary point of contact for commercial and account-related matters;
- Drive customer satisfaction, account growth, contract renewals, and expansion opportunities across existing customers;
- Understand customer business needs and proactively identify opportunities for additional services, projects, and consulting engagements;
- Manage commercial aspects of customer accounts, including proposals, change requests, contract extensions, renewals, and negotiations;
- Lead the preparation and submission of customer proposals, RFP responses, and service offerings in collaboration with delivery and technical teams;
- Build and maintain strong relationships with customer stakeholders, partners, consortium members and vendors;
- Monitor account performance and customer feedback, identifying improvement actions and growth opportunities;
- Coordinate customer governance activities, business reviews, steering committees, and executive meetings;
- Collaborate closely with Delivery Managers to ensure customer expectations, contractual commitments, and business objectives are aligned;
- Maintain accurate account plans, forecasts, pipeline information, and business development activities;
- Represent the company in customer meetings, industry events, and networking activities as appropriate;
- Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.
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