ITSM & IT Support Lead — On-site Belgium
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EUROPEAN DYNAMICS Group is seeking an IT Support Manager fluent in English to be based in Belgium. The role will be split between company premises and on-site at client locations, integrating with the development team and closely cooperating with a major client's IT team.
You will design and implement ITSM processes, manage incident, request, problem and knowledge management, and build knowledge bases and user manuals. Strong ITIL knowledge and experience with JIRA or ServiceNow are essential.