Retail Airport Manager

Il y a 2 jours

WestVlaanderen, West-Vlaanderen, Belgique Jobat Temps plein 90 000 € - 160 000 € Contrat

Our client is a leading international provider of financial and retail services, operating a large network of airport and travel retail locations across multiple countries. The company serves millions of customers every year through a combination of foreign exchange, payment, and customer-focused retail services.

As part of its continued growth, our client is seeking an experienced Airport Retail & Foreign Exchange Manager to lead its Brussels Airport operations.

Jobomschrijving

Commercial & Business Leadership

  • Own and develop the overall commercial performance of the airport business.
  • Drive revenue growth across all foreign exchange and retail activities.
  • Identify opportunities to increase transaction volumes, customer conversion, and profitability.
  • Monitor key commercial KPIs and implement action plans to exceed targets.
  • Collaborate with senior leadership to define and execute local business strategies.

Foreign Exchange Operations

  • Lead and optimize all currency exchange activities across multiple airport locations.
  • Ensure accurate execution of foreign exchange transactions and adherence to operational procedures.
  • Monitor market trends and customer behaviors to maximize foreign exchange sales opportunities.
  • Maintain the highest standards of cash management, reconciliation, and financial controls.
  • Ensure strict compliance with all regulatory and financial service requirements.

Leadership & People Management

  • Lead, coach, and develop a management team as well as a sizeable frontline workforce.
  • Create a high-performance culture focused on accountability, customer service, and commercial results.
  • Recruit, train, mentor, and retain top talent.
  • Manage workforce planning, scheduling, performance reviews, and succession planning.
  • Foster employee engagement and maintain strong team morale within a demanding operational environment.

Operational Excellence

  • Ensure smooth day-to-day operations across all airport locations.
  • Maintain exceptional standards regarding customer experience, store presentation, security, and operational efficiency.
  • Implement continuous improvement initiatives to enhance productivity and service quality.
  • Conduct regular site visits, audits, and compliance reviews.

Compliance & Risk Management

  • Ensure full adherence to airport regulations, internal policies, AML requirements, security procedures, and financial controls.
  • Oversee cash handling processes and conduct regular operational audits.
  • Manage risk proactively while maintaining a customer-centric approach.