Retail Airport Manager
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Our client is a leading international provider of financial and retail services, operating a large network of airport and travel retail locations across multiple countries. The company serves millions of customers every year through a combination of foreign exchange, payment, and customer-focused retail services.
As part of its continued growth, our client is seeking an experienced Airport Retail & Foreign Exchange Manager to lead its Brussels Airport operations.
Jobomschrijving
Commercial & Business Leadership
- Own and develop the overall commercial performance of the airport business.
- Drive revenue growth across all foreign exchange and retail activities.
- Identify opportunities to increase transaction volumes, customer conversion, and profitability.
- Monitor key commercial KPIs and implement action plans to exceed targets.
- Collaborate with senior leadership to define and execute local business strategies.
Foreign Exchange Operations
- Lead and optimize all currency exchange activities across multiple airport locations.
- Ensure accurate execution of foreign exchange transactions and adherence to operational procedures.
- Monitor market trends and customer behaviors to maximize foreign exchange sales opportunities.
- Maintain the highest standards of cash management, reconciliation, and financial controls.
- Ensure strict compliance with all regulatory and financial service requirements.
Leadership & People Management
- Lead, coach, and develop a management team as well as a sizeable frontline workforce.
- Create a high-performance culture focused on accountability, customer service, and commercial results.
- Recruit, train, mentor, and retain top talent.
- Manage workforce planning, scheduling, performance reviews, and succession planning.
- Foster employee engagement and maintain strong team morale within a demanding operational environment.
Operational Excellence
- Ensure smooth day-to-day operations across all airport locations.
- Maintain exceptional standards regarding customer experience, store presentation, security, and operational efficiency.
- Implement continuous improvement initiatives to enhance productivity and service quality.
- Conduct regular site visits, audits, and compliance reviews.
Compliance & Risk Management
- Ensure full adherence to airport regulations, internal policies, AML requirements, security procedures, and financial controls.
- Oversee cash handling processes and conduct regular operational audits.
- Manage risk proactively while maintaining a customer-centric approach.