Strategic IT Service Delivery Leader
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Sopra Steria in Belgium is seeking a Service Delivery Manager to maintain strong customer relationships, define SLAs, and drive CSI initiatives across managed services.
You will act as the main liaison between customers and operations, manage accounts, review tickets, prepare monthly SLA reports, and support pre-sales when needed. A Master's degree and ITIL v4 certification are preferred, with fluency in English, Dutch, and French.