Senior Helpdesk Engineer
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Appsierra Group seeks a Helpdesk Support Engineer in Belgium to handle call and mail intake, provide 1st and 2nd line IT support, and manage tickets in the helpdesk system. You will execute actions per established processes and checklists, and maintain ITIL procedures.
The role covers Active Directory user management, troubleshooting of hardware, network, VoIP, and supporting Wi‑Fi and VPN setups across Windows environments. Travel by car is optional based on client needs.