Senior Business Manager

Job Description:

Employer: DWS Group
Title: Senior Business Manager - Governance, Processes & Controls
Location: Luxembourg

About DWS:

Today, markets face a whole new set of pressures – but also a whole lot of opportunity too. Opportunity to innovate differently. Opportunity to invest responsibly. And opportunity to make change.

Join us at DWS, and you can be part of an industry-leading firm with a global presence. You can lead ambitious opportunities and shape the future of investing. You can support our clients, local communities, and the environment.

We’re looking for creative thinkers and innovators to join us as the world continues to transform. As whole markets change, one thing remains clear; our people always work together to capture the opportunities of tomorrow.

As investors on behalf of our clients, it is our role to find investment solutions. Ensuring the best possible foundation for our clients’ financial future. And in return, we’ll give you the support and platform to develop new skills, make an impact and work alongside some of the industry’s greatest thought leaders.

This is your chance to invest in your future.

Team / division overview

Below is a faithful English translation, keeping the original structure and job-description style.

The Team

To oversee outsourced processes, DWS has implemented a robust framework that meets internal requirements, service standards and regulatory obligations.

All vendors undergo rigorous checks in advance and must meet various internal standards. Relevant assessments are repeated at regular intervals throughout the duration of the contracts. DWS currently has a diverse and enthusiastic team responsible for major strategic outsourcing arrangements and for overseeing internal and external service providers. The scope of services is broad and covers all areas of the value chain.

Your responsibilities:

Governance & Controls

• All services are monitored using performance metrics and unannounced controls. Depending on the criticality of the outsourced activity, performance is discussed with the service provider on a weekly, monthly or quarterly basis, and process improvements are implemented jointly. Your responsibilities will include:

• Creating, updating and coordinating the service catalogue, Service Level Agreements, management information and Key Performance Indicators

• Conducting and documenting service review meetings, due diligence reviews and management escalation meetings

• Contributing to the annual outsourcing reports for the relevant DWS entities

• Ensuring compliance with regulatory outsourcing requirements in Germany and Luxembourg

Contract Governance

• You will be familiar with all contracts and Service Level Agreements and monitor compliance with them

• You will be responsible for regularly reviewing and updating contracts in line with regulations, policies and changes to services

• You will support Procurement with contract negotiations

Service Management

• As the central point of contact for the service provider, you will be the first point of contact for enquiries of all kinds

• You will be involved in resolving and/or coordinating general or specialist enquiries, complaints and escalations

• You will manage the joint project book of work, which includes regulatory and strategic projects, and monitor their implementation

• You will be responsible for continuously analysing processes, developing improvement opportunities for decision-makers and overseeing their implementation

• Within Issue & Incident Management, you will monitor the timely resolution of problems

• You will support the vendor with questions relating to the outsourced services

Financial Management

• You will be responsible for the annual budget planning process and budget tracking, acting as the main point of contact for the Finance team regarding actuals, plans and forecasts

• You will validate and approve invoices covering a wide range of fee types

• You will monitor the repayment of service credits and manage the budget for project costs

• Where required, you will issue invoices to the vendor

We are looking for:

• In-depth industry knowledge of wealth management, asset management or the pensions business

• More than five years’ experience in pensions, asset management, registrar services or transfer agency

• Professional experience in Vendor Management, Procurement or Finance would be beneficial

• Good kn