Customer Service Admin

Il y a 4 jours

Oostende, West-Vlaanderen, Belgique Jobat Temps plein 22 000 € - 29 000 €/an

Jobomschrijving

Our client is a dynamic and growing company in the region of Oostende.

Understanding exactly what a customer needs is essential. Do you believe listening is just as important as speaking? Then keep reading

A selection of your responsibilities:

  • You respond to customer enquiries by telephone and email, identify customers' needs and provide clear, helpful and professional support.
  • You ensure a smooth and accurate order flow, from receiving orders to invoicing.
  • You create, update and maintain customer accounts and ensure that customer information is complete and accurate.
  • You support customers with webshop enquiries, online ordering, account access and other website-related issues.
  • You assist with the day-to-day aministration of online webshops, including order follow-up, customer questions and issue resolution.
  • You register and handle returns, claims and complaints in a timely manner and propose ways to prevent recurring issues.
  • You maintain up-to-date knowledge of products, prices, promotions, procedures and online information to resolve customer questions effectively.
  • You mainly support B2C customers, while also assisting professional customers such as retailers and wholesalers with orders, service requests and online tools.