Customer Service Admin
Il y a 4 jours
Oostende, West-Vlaanderen, Belgique
Jobat
Temps plein
22 000 € - 29 000 €/an
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Jobomschrijving
Our client is a dynamic and growing company in the region of Oostende.
Understanding exactly what a customer needs is essential. Do you believe listening is just as important as speaking? Then keep reading
A selection of your responsibilities:
- You respond to customer enquiries by telephone and email, identify customers' needs and provide clear, helpful and professional support.
- You ensure a smooth and accurate order flow, from receiving orders to invoicing.
- You create, update and maintain customer accounts and ensure that customer information is complete and accurate.
- You support customers with webshop enquiries, online ordering, account access and other website-related issues.
- You assist with the day-to-day aministration of online webshops, including order follow-up, customer questions and issue resolution.
- You register and handle returns, claims and complaints in a timely manner and propose ways to prevent recurring issues.
- You maintain up-to-date knowledge of products, prices, promotions, procedures and online information to resolve customer questions effectively.
- You mainly support B2C customers, while also assisting professional customers such as retailers and wholesalers with orders, service requests and online tools.