IT OPERATIONS

Your Role

The IT, Cyber and Digital Transformation team is responsible for the end-to-end management of the Assembly’s information technology and supporting infrastructure, cyber security and digital transformation activities. This is key to enabling the Secretariat’s mission to help promote transatlantic unity, strengthen parliamentary awareness, understanding and oversight of the key issues affecting the security of the Euro-Atlantic area, and supports NATO's objectives and values, in particular when it comes to ensuring credible collective defence.

Within the IT, Cyber and Digital Transformation team, the IT Operations & Business Applications Officer supports the delivery, maintenance and continuous improvement of the Assembly’s business applications, digital solutions and technology services. This includes supporting end-user services, business systems and digital collaboration platforms, ensuring they are delivered in a secure, reliable and effective manner, meeting high cyber security standards.

The incumbent also supports day-to-day IT operations and is responsible for the administration, configuration, technical support and continuous improvement of the Assembly's business applications and digital services. The incumbent contributes to digital transformation initiatives, supports technology projects and provides responsive, customer-focused IT services to staff across the Secretariat.

MAIN ACCOUNTABILITIES

Planning and Execution: Provide first and second-line support to staff, ensuring the timely resolution of incidents, service requests and technical issues. Support business applications, Microsoft 365 services, collaboration platforms and end-user devices to maintain a high level of service availability, operational security controls and customer satisfaction. Develop, configure, maintain and support the Assembly's business applications, including Microsoft Dynamics 365, Power Apps, Power Automate, Dataverse and related Microsoft technologies. Analyse business requirements and, where appropriate and feasible, design and implement enhancements, new functionality, workflows and low-code solutions. Troubleshoot application issues and coordinate with external providers where specialist development or support is required. Provide user guidance, training and troubleshooting assistance to promote the effective use of technology across the Secretariat. Coordinate operational activities with external cyber security providers and managed service partners.

Project Management: Support the planning, delivery and implementation of technology and digital transformation projects. Assist in gathering business requirements, application configuration, solution design, testing, deployment and user adoption activities. Support the delivery of IT and digital aspects of NATO PA Sessions and other major activities, including coordination with host-country technical teams and service providers. Contribute to business continuity and recovery arrangements, ensuring systems and services remain resilient and available. Administer and continuously improve business applications and digital solutions.

Stakeholder Management: Develop and maintain effective working relationships with staff and external partners. Provide advice on technology, business applications and digital transformation matters to translate business requirements into practical technology solutions.

Knowledge Management: Ensure organisational knowledge related to technology services and business applications is documented, accessible and maintained according to modern Information and Knowledge Management principles. Support the administration and continuous improvement of the Assembly’s data, website, intranet and business systems. Maintain accurate inventories of hardware, software, licences and technology assets.

Perform any other related duty as assigned.

Your profile

Qualifications and Experience

The incumbent must:

• Possess a university degree in Information Technology, Computer Science, Information Systems or other relevant discipline;
• Have at least 5 years of experience in information technology or related areas;
• Have experience supporting business applications, digital solutions and technology projects;
• Have experience working with outsourced service providers;
• Have solid hands-on experience supporting and administering Microsoft 365 environments, including Microsoft Entra, SharePoint, Teams, Intune, Exchange, PowerShell and related Microsoft cloud technologies;
• Have strong hands-on experience with Microsoft Dynamics 365 Customer Engagement (CRM) and the Microsoft Power Platform, particularly Power Apps, Power Automate and Dataverse, including implementing new functionality in response to evolving business requirements;
• Have experience translating business requirements into effective tech