Automotive Technical Support Engineer

Moro Technology Corporation (MTC) is Software Engineering services provider with teams across Europe, Japan and North America. By combining technical expertise with the principles of Japanese craftsmanship, we focus on building high-quality solutions while continuously improving the way we work. Our work spans Automotive and Smart Mobility, helping shape the systems people rely on every day.

Joining MTC means becoming part of an international team where you will work on meaningful projects, collaborate with talented colleagues across countries and disciplines, and have the opportunity to learn, grow, and make an impact.

We are Global by Design and Close by Choice. We foster a culture of ownership, continuous learning, and mutual respect, where people are trusted to do their best work.

The impact of the role:

We are looking for an Automotive Technical Support Engineer responsible for delivering advanced technical support across multiple European platforms. This role ensures the accurate handling, investigation, and resolution of complex support cases, while acting as a key escalation point between Level 1 teams and OEM support lines. The position combines strong diagnostic expertise with performance monitoring, SLA management, and continuous improvement initiatives, including root cause analysis and training material development. With a focus on efficiency, collaboration, and service excellence, the role plays a critical part in enhancing support operations and ensuring optimal communication between vehicles, diagnostic tools, and technical systems.

On a given day, an Automotive Technical Support Engineer you will:

• Provide Level 2 technical support across European support platforms, ensuring effective case handling and resolution.
• Filter, verify, document, and own support cases end-to-end, ensuring timely follow-up and First Contact Resolution (FCR) where possible.
• Collaborate closely with Level 1 support to clarify case scope and elevate issues to OEM support lines when needed (diagnostic tools or technical publications).
• Monitor support performance using KPIs, ensure SLA compliance, and deliver performance reporting to management.
• Promote clear communication across teams and entities, ensuring alignment and efficient issue resolution.
• Conduct Root Cause Analysis (RCA) and contribute to continuous improvement through updated training materials and best practice documentation.
• Support testing activities to validate proper communication between vehicles and diagnostic tools.

What We’re Looking For

• 3+ years of experience in Technical Support or Customer Support roles.
• Experience within the automotive industry, particularly in diagnostics, OEM platforms, or vehicle systems.
• Bachelor’s degree or diploma in Engineering, preferably in Mechanical, Electronics, Information Technology, or a related field.
• Solid understanding of Windows Operating Systems
• Proficiency in Microsoft O365 Suite (Outlook, Word, Excel, PowerPoint, Teams)
• Ability to work with technical tools, diagnostic systems, and support platforms
• Excellent communication skills

Nice-to-Haves

• Basic understanding of networking, cloud or on-prem applications
• CAN and OBD Knowledge are very useful.
• Driver’s license for Cat C1 (LUV) vehicles.

About the team:

Our Engineering Team is a dynamic group of skilled professionals who design and deliver tech solutions for our B2B clients. You'll find us working in cross-functional squads, typically composed of software engineers with diverse specializations, a dedicated Product Owner, and often a UX/UI designer, all focused on delivering high-quality, client-driven solutions through agile collaboration.

We stay at the forefront of technology—using cloud platforms, data analytics, and modern development frameworks—while fostering a culture of learning and knowledge sharing.

Perks that match your passion:

At MORO TECH, we don’t just talk about supporting our team, we build it into everything we do. Here’s how we invest in you.

• A competitive compensation package that grows with your impact.
• Annual Performance and Salary Reviews to celebrate your progress.

• Monthly Meal Vouchers to fuel your creativity.
• Premium Private Health Coverage for you and your family.
• Extra vacation days to recharge and explore.

• Yearly training budget to master new skills.
• Cutting-edge tech setup with optional upgrades to customize your gear.
• Structured growth plans and regular progress check-ins.

Please note that benefits may vary based on the location.

If you are curious, thoughtful in your approach, and motivated to build techno