1st Line Support Engineer⏐Network
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Are you our new First Line Support Engineer? Apply now and help us shape the telecom industry of the future
Wanted: First Line Support Engineer – Ready to make a difference in advanced telecom solutions?
Are you passionate about network technology and eager to take your skills to the next level in a fast‑growing company that values innovation? As a First Line Support Engineer, you will be part of a dynamic and technical team focused on delivering state‑of‑the‑art IP and telecom solutions across various industries, from healthcare to hospitality, in Belgium and beyond.
Support Engineer - Your Job
Key Responsibilities
- Technical Support: Handle and resolve customer technical issues via phone or ticketing system, ensuring quick and efficient solutions.
- Network Monitoring & Maintenance: Support the implementation and maintenance of network systems such as WiFi, VoIP, IPTV, and more, while monitoring systems to ensure operational continuity.
- Configuration & Integration: Assist in the initial configuration of network equipment and ensure seamless integration into existing customer environments.
- Customer Service: Provide both proactive and reactive support to customers, working closely with the technical team to resolve network issues.
- Solution‑Oriented Approach: Identify and document technical problems, contributing to process improvements to prevent future incidents.