Channel Growth Manager

Channel Growth Manager – Energetic Renovations

Help 1,000 Belgian families make their home fossil‑fuel low by 2030.

• Company: Jaimy by Belfius
• Business Line: BL2 — Energetic Renovation
• Languages: Dutch & French (strong — no compromise)
• Reports to: Chief Revenue Officer
• Start: Q2 2026 (urgent)

About Jaimy

Jaimy is Belgium's home services platform, backed by Belfius Insurance. We connect homeowners with trusted professionals across different business lines: repair & assistance, energetic renovation and on‑demand services. We want to make home maintenance and improvements effortless — from a leaking pipe at 11 p.m. to a full heat‑pump installation.

We are a corporate venture, a scale‑up within the Belfius ecosystem.

Your Mission

Belgium has more than 4 million owner‑occupied homes. The majority still rely completely on fossil fuels — gas boilers, oil heating, uninsulated walls — leaving families exposed to energy bills driven by markets and geopolitics they cannot control.

By 2030, Jaimy wants to have helped more than 1,000 Belgian families improve the EPC score of their home: warmer, more efficient, and less dependent on fossil fuels.

Energetic Renovation is the business line that delivers on that ambition. You will build the contractor network, own the commercial pipeline, and ensure every customer gets the experience we promised — from first contact to completed installation.

You won't personally manage every project. We have an operations team for that. Your job is to make sure the system works: the right contractors, the right SLAs, the right volume. You are accountable for the outcome, not just the activity.

Key Responsibilities

Contractor Network — Build the 'Champions League'

• Define crystal‑clear qualification criteria: minimum credit score, employee count, regional coverage, technical certifications, satisfaction proof.
• Recruit, onboard, and manage a national network of renovation professionals (heat pumps, insulation, solar, windows & doors).
• Monitor contractor performance; enforce quality standards without exception.

Commercial Pipeline — Own the Revenue

• Overview and participate in demand generation. Not only via our partners like Belfius, DVV and other business partners but also via our own digital channels. (We already manage more than 50,000 interventions per year with our other activities)
• Develop outbound approaches to accelerate volume in key regions and segments.
• Own pipeline reporting: conversion rates, lead‑to‑project ratios, revenue forecast.

Customer Journey — Ensure SLA Delivery

• Guarantee that every customer receives the agreed experience: first contact within 24 h, quotes within 5 working days, full project follow‑up.
• Work with the operations team to resolve escalations, remove blockers, and continuously improve the process.
• Track satisfaction scores and act on feedback — the 1,000‑home target only counts if customers recommend us.

Partner Management — Activate the Ecosystem

• Drive Belfius Home Offering activation — coordinate with Belfius relationship managers on loan + renovation bundles.
• Manage relationships with insurance partners (DVV/Beyond Insurance and others).
• Identify and close new B2B channel partnerships.

Management & Reporting — Run it Like a Business

• Report weekly KPIs, monthly P&L, and pipeline forecast to the CRO and extended management team.
• Propose mitigation when off‑track — not just diagnosis.
• Coordinate with tech, marketing, and operations to remove blockers and accelerate delivery.

Your Profile

We are looking for a profile with enough seniority to negotiate at a senior level and lead a business unit, but still energized by daily execution and building something from scratch.

Experience

• 5–8 years in commercial project management, real estate, renovation, construction tech, or B2B business development.
• Track record of building something — a client base, a partner network, a business unit — not just managing one.
• Experience managing external partners or subcontractors in a quality‑critical environment.
• Comfortable in a scale‑up where the process doesn't always exist yet, and you are the one who creates it.
• Commercial sharpness: you know how to close, negotiate, and grow a pipeline.
• Operational rigor: you track SLA compliance, follow through on commitments, and escalate early when something is at risk.
• Data literacy: you are comfortable with P&L, KPIs, and pipeline metrics without needing a finance team to interpret it for you.
• Communication: you present clearly