Customer Support Agent for the Mercedes Team
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We are seeking Dutch-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.
Roadside Assistance (RSA)
- 24/7 breakdown support following strict safety guidelines
- Recovery assistance for vehicles to dealerships
- B2B & B2C customer support
- Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)
Connected Mobility Services (CMS)
- Support for Mercedes Me App and digital services
- Account login, activation/deactivation of digital services
- Service purchases, online appointment booking, vehicle monitoring
- Inform customers about features included in service packages
- Basic troubleshooting; complex issues escalated to Backdesk
Customer Service (CS)
- Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
- Provide support to demanding luxury clients, often in sensitive situations
Requirements
- Dutch: C1 (mandatory)
- English: B2 (for training & operations)
- Strong communication and customer service skills
- Advanced problem-solving and multitasking abilitiesComfortable with PC apps, mobile platforms (Android/iOS), and basic network setups
- Driver's license: a plus
- Previous experience in customer service or technical support: preferred but not required
Benefits
- Flexible work options: Remote anywhere in Greece
- Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
- Competitive monthly salary plus two extra annual payments
- Paid training and onboarding program
- Health insurance and additional perks
- International work environment with colleagues across Europe
- Free online Greek language courses
- Modern offices in Athens with comfortable break areas
- Career development opportunities and internal mobility
- Social events and team initiatives
Life in Greece
- Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you'll enjoy an affordable Mediterranean lifestyle and a welcoming international community
- Ready to start your Dutch-speaking customer care career in Greece?
- Apply today and join our international streaming support team
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