Internal Sales – Customer Service with an AI Mindset

Internal Sales – Customer Service with an AI Mindset (M/F/X)

Cortina is an international and innovative family business that plays a leading role in the global footwear and fashion industry. We have our own private label collection, are renowned for our extensive range of licensed footwear, and boast our own brands such as SJ, Safety Jogger, Patrick and Tiger Grip. Each year, we sell over 30 million pairs of shoes worldwide. Every day, we go above and beyond to provide outstanding customer service.

To further strengthen our customer service team and make our processes smarter and more efficient, we are looking for a driven Internal Sales professional with a strong interest in AI and automation.

Are you customer-focused, multilingual and passionate about building strong customer relationships? Do you enjoy daily customer interaction and see opportunities to improve processes through AI and automation? Then this could be your next challenge.

Your role as an internal sales

As an Internal Sales professional, you are the first point of contact for your customers and work closely with our Account Managers and internal departments. You manage orders from start to finish, ensure smooth communication and actively help customers find the right solutions.Beyond day-to-day customer service, you use AI and automation to streamline repetitive tasks and contribute to the continued digitalisation of our processes.

• You work closely with our Account Managers and act as the first point of contact for your customers.
• You are the link between customers and internal departments, including Product Development, Planning, Logistics and Finance.
• You communicate with customers daily by phone and email, in their own language.
• You manage orders from start to finish, confirming and processing orders in the system and following up on samples sent to customers.
• You coordinate deliveries, monitor delivery schedules and proactively inform customers of any changes.
• You monitor customer credit limits in close collaboration with the Finance department.
• You handle customer complaints with a customer-focused and solution-oriented approach.
• You develop a thorough understanding of customer accounts and maintain a clear overview of their status.

AI, automation & process improvement

• You actively use AI tools and automation to speed up repetitive tasks, including order processing, reporting, follow-up emails and data checks.
• You identify opportunities to digitalise our processes, suggest improvements and help implement them alongside IT and your colleagues.

Who are you?

• You hold a bachelor’s degree, preferably in a commercial, economic or language-related field.
• You are fluent in Dutch, French and English. Additional languages are an advantage.
• You have initial relevant experience in customer service or sales support.
• You have strong knowledge of AI and automation and are comfortable using tools such as ChatGPT, Claude or Copilot in a professional environment.
• You have experience automating data and processes, for example using Excel (Power Query, formulas, macros/VBA), Power Automate, Zapier or similar tools. Knowledge of Python or SQL is an asset.
• You are organised, detail-oriented and able to maintain an overview, even during busy periods.
• You combine commercial flair with a proactive, solution-oriented mindset.
• You are eager to learn and keep up with the latest digital developments.

What do we offer?

• A challenging and varied role within an international company.
• An open corporate culture with short lines of communication and room for initiative.
• The opportunity to actively contribute to the digitalisation and optimisation of our customer service processes.
• Professional development opportunities and training to further develop your skills.
• A competitive salary package complemented by attractive fringe benefits, tailored to your experience and profile.
• A 40-hour working week with 12 additional compensatory days off on top of your 20 statutory annual leave days.

Are you ready to combine excellent customer service with smart technology and help shape the future of Cortina?