Senior Director, Technology Services EMEA

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Enterprise Management

Job Sub Function: Technology Management

Job Category: People Leader

All Job Posting Locations: Beerse, Antwerp, Belgium, Leiden, Netherlands, Limerick, Ireland, Madrid, Spain, Maidenhead, Berkshire, United Kingdom, Milano, Italy, NEUSS, Germany, Zug, Switzerland

Job Description:

The Senior Director, Technology Services EMEA is the senior Technology Services leader for the region and a member of the Global Technology Services Leadership Team and the EMEA JJT Council. Reporting to the Global Vice President of Technology Services and Chief Technology Officer, this leader will advance the Technology Services strategy and industrialisation agenda across EMEA and deliver measurable business, technology, operational, financial and people outcomes.

Technology Services delivers critical services, platforms, products and capabilities at enterprise scale. The organisation is focused on technology that is scalable, reliable, resilient, secure and compliant by design, while improving the experience, speed and ease with which these services are consumed.

This role will accelerate adoption and reuse of global Technology Services platforms, products, services and capabilities across EMEA. The successful leader will connect global strategy with regional execution, reduce duplication, simplify the technology landscape and ensure regional requirements help shape scalable global capabilities.

You will be responsible for

Strategic execution and regional alignment

• Serve as an active member of the Global Technology Services Leadership Team, contributing insight on the EMEA business environment, strategic programmes, external developments and innovation.
• Translate global Technology Services strategy, service roadmaps, standards and architecture into clear regional priorities, execution plans, adoption objectives and measurable outcomes.
• Partner with regional business technology leaders and global service owners to ensure regional requirements are surfaced early and incorporated into scalable global capabilities.
• Drive adoption and reuse of global platforms, products, services and architectures while reducing duplication, local exceptions and unnecessary complexity.
• Ensure adherence to enterprise security, compliance, architecture and process standards while addressing relevant regional regulatory and operational requirements.
• Shape EMEA JJT Council governance to support adoption, agility, cost efficiency and enterprise-wide outcomes.

People leadership, talent and organisational change

• Lead, coach and develop direct and indirect teams across the regional Technology Services organisation, setting clear expectations and aligning goals with Technology Services and JJT priorities.
• Partner with global service leaders on performance, development, succession and future-ready capability building for regional talent.
• Create an inclusive, one-team culture in which global and regional colleagues are heard, supported and accountable for shared outcomes.
• Champion new ways of working and lead change adoption across regional business sectors, functions and Technology Services teams.
• Provide visibility of high-potential talent and strengthen diverse regional and global talent pipelines.

Operational governance and service performance

• Monitor service health through service levels, key performance indicators, operational metrics and stakeholder feedback, and take action when expectations are not met.
• Engage in global service governance forums and ensure appropriate regional representation in decisions affecting EMEA services.
• Partner with global service owners on major incident management, problem resolution, continuous improvement and systemic service issues.
• Identify and mitigate opera