Support Engineer

Il y a 6 jours

OostVlaanderen, Oost-Vlaanderen, Belgique Jobtailor Temps plein 40 000 € - 60 000 € Contrat

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Act as second-line support, bridging the gap between customer support and engineering
Triage and prioritise internal support requests so they’re handled quickly and effectively
Analyse issues, read code and logs, and identify root causes
Suggest and implement improvements to make support workflows more efficient—both manual and automated
Provide feedback on potential product improvements based on recurring support cases
Help reduce the time engineers spend on support tasks
Increase the number of cases that can be solved automatically

A degree in IT or related field (or equivalent experience)
You can read and understand code, analyse logs, write basic SQL queries and think in terms of distributed systems
Strong communication skills in English
A curious, problem-solving mindset, you genuinely enjoy digging into issues and figuring things out
You’re confident experimenting with AI tools (e.g. to analyse logs, structure information, speed up troubleshooting or improve workflows) and you actively look for ways to use AI to work smarter
You can translate technical details into clear, simple explanations
Experience in structuring data or reporting on support cases is a plus
Experience in a SaaS or tech environment is a plus