Customer Service Specialist
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Jobomschrijving
Our client is an internationally renowned industrial organization and market leader in innovative technical solutions for customers across Europe, the Middle East and Africa.
We are looking for a Customer Service Specialist to join an international and innovative organization. In this role, you will combine customer focus, analytical skills, and digital tools to ensure a smooth and proactive customer experience. Your main focus will be on managing customer orders, following up on quotations, and building long-term customer relationships.
- Proactively manage and monitor the order portfolio.
- Anticipate potential issues and provide timely solutions to customers.
- Follow up on quotations and contribute to optimal conversion rates.
- Analyze customer data through dashboards and digital tools to determine priorities.
- Deliver personalized and high-quality customer service tailored to different customer segments.
- Collaborate closely with internal departments such as Sales, Supply Chain, and Operations to ensure an excellent customer experience.
- Actively contribute to process improvement and digitalization initiatives.
- Work with KPIs and data to continuously optimize service performance.
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Customer Service Specialist
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