Customer Success Representative
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- Serve as the primary point of contact for an assigned book of customer accounts.
- Build trust through consistent, responsive, and proactive communication.
- Develop and execute tailored success plans to drive adoption and value realization.
- Provide enablement, onboarding support, targeted training, and advocacy initiatives.
- Monitor customer health signals and re-engage less-engaged accounts.
- Partner with Professional Services, Product Adoption, and Customer Sales.
- Lead renewal conversations, handle objections, and secure and grow the book of business.
- Analyze customer data and usage trends to identify gaps and recommend improvements.
- Share structured customer feedback with Product, Marketing, and Leadership teams.
- Identify training, support, and expansion opportunities aligned with customer goals.
Requirements
- Demonstrated experience in a customer-facing role, such as Customer Success, Account Management, or a related field, with a track record of managing multiple accounts simultaneously.
- Strong analytical skills with the ability to interpret customer data, identify trends, and translate insights into actionable plans.
- Comfortable engaging with senior stakeholders including CFOs, VPs, and finance leaders.
- Excellent organizational and time management skills.
- Strong written and verbal communication skills in both English and French; professional proficiency in both languages is required.
- Must be legally entitled to work in the country where the role is posted.
- Comfortable using AI tools responsibly for research, drafting, or data review.
- Curious, adaptable, passionate about customer success, eager to grow, take ownership, and try new approaches.
- Academic or practical knowledge of Accounting and/or Financial concepts is a strong asset.
- Professional proficiency in German, Italian, or Dutch is preferred.
- Prior experience with CPM, FP&A, or ERP platforms is preferred.
- Experience in a SaaS or technology environment is preferred.
- Familiarity with customer success platforms or CRM tools is preferred.
Core Competencies
Demonstrates strong customer success capabilities through effective account management, data analysis, and proactive communication. Proficient in engaging with senior stakeholders and utilizing customer success platforms to drive adoption and value realization.
Highest-signal resume keywords
- Customer Success Management
- Data Analysis
- Bilingual Communication
- Account Management
- SaaS Experience
Hard Skills
- Data Interpretation
- Customer Health Monitoring
- Success Plan Development
- Training and Onboarding
- Analytical Skills
- Financial Concepts Knowledge
- Usage Trend Analysis
- Renewal Negotiation
- Customer Feedback Analysis
- Multi-Account Management
Soft Skills
- Proactive Communication
- Organizational Skills
- Time Management
- Adaptability
- Curiosity
Industry Keywords
- Customer Engagement
- Stakeholder Management
- SaaS Environment
- Account Growth
- Customer Advocacy
Tools & Technologies
- CRM Tools
- Customer Success Platforms
- AI Tools
- CPM Platforms
- FP&A Platforms
- ERP Platforms
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