Customer Experience Engineer — 1st to 3rd Line IT Support
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Easi SA zoekt een Customer Experience Engineer om meetbare klanttevredenheid te verhogen door technische problemen efficiënt op te lossen en proactieve ondersteuning te bieden. Je werkt in het Managed IT Solutions (MITS) team en bedient eindgebruikers zowel remote als on-site.
Je beheert tickets van 1e tot 3e lijn, documenteert oplossingen en verdiept je in Microsoft 365, AD en Windows Server. Een flexibele mindset en talenkennis zijn essentieel voor succes en groei binnen het team.
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