French-Speaking Customer Experience Specialist
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About The Flex
At The Flex, we’re on a mission to revolutionize how the world rents. We believe finding and staying in a home should be as seamless as buying on Amazon - simple, fast, and borderless. Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners across the globe. We’re building a team of A-Players - ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.
Position Summary
As a French-Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords. From the first inquiry to the final check-out, you’ll ensure every interaction is smooth, efficient, and memorable. You’ll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight. This role is perfect for someone empathetic, detail-oriented, and passionate about helping others - someone who takes pride in turning challenges into exceptional experiences.
Key Responsibilities
- Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone - in both French and English.
- Guide guests through the reservation, check-in, and check-out processes using our PMS tools.
- Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.
- Accurately document interactions, feedback, and resolutions to help improve service quality.
- Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.
- Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.
What We’re Looking For
- Fluency in French and English (written and spoken)
- Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
- Excellent communication and interpersonal skills - you listen, understand, and make people feel heard
- Strong organizational abilities and composure under pressure
- Tech-savvy - comfortable using PMS, CRM, and digital support tools
- A problem-solving mindset with empathy, patience, and meticulous attention to detail
Why Join The Flex
- Be part of the revolution - Help reshape the $4T global rental industry.
- Work with the best - Join a high-performing, supportive international team.
- Grow fast - Real career progression opportunities as we expand globally.
- Earn What You Deserve - Competitive Compensation Plus Performance-based Incentives.
- Live flexibly - Remote-first, results-driven culture - work from anywhere.
If you’re ready to join a company redefining how people live, move, and rent, we’d love to hear from you.
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