Customer Care

The way people buy property has changed. Buyers scroll, compare, and decide in seconds, mostly from their phones. To win listings and close deals, real estate professionals now need a new visual standard. That’s where Nodalview comes in. Our AI-powered platform helps them create standout listings: high-quality visuals, immersive content, and smart insights that attract more buyers, generate more leads, and close deals faster. It’s working, and it’s fueling a fast phase of growth. In the past 12 months, we’ve completed three strategic acquisitions, broadening our product and strengthening our position as a leading PropTech player.

Today, 22,000+ real estate professionals across 30 countries use Nodalview to market properties and grow their business. Behind them is an international team of 50+ people working from our offices in Brussels (HQ), Paris, and London, backed by investors from Belgium, the UK, and Spain.

And that team works differently: AI isn’t just in our product, it’s how we work. We put the latest AI tools in everyone’s hands, encourage people to experiment, and move faster because of it. If you want to work at the frontier of what’s possible, you’ll feel at home here.

Do you feel like conquering the real estate world together with us, one customer at a time? Do you get a kick out of helping others and making every customer contact a fun and pleasant experience for both the customer and yourself?

Then we want you to join our team

As the main point of contact for our French‑speaking customers, you’ll make sure they get up to speed with Nodalview fast, and respond to their ongoing questions via chat and email so they can continue their day with a smile on their face. But this role goes beyond day‑to‑day support: you’ll also be the owner of our hardware logistics, a real end‑to‑end responsibility that’s fully yours to run.

Concretely, your role splits into two parts:

Customer Care

• Manage and resolve daily client requests for our software and hardware products, and general company information in French while ensuring high customer satisfaction

• Resolve product challenges that require cooperating with other departments outside of the Customer Success department

• Grow client relations and proactively come up with ideas to drive improvements in adoption and retention

• Manage churn, downsell, and upsell conversations with clients, identifying opportunities to retain and grow accounts within the French customer base

• Challenge the department status quo by proactively identifying areas of improvement and working on your own project based on your affinities (once per quarter)

• Participate and help build the customer experience strategy for the French‑speaking market together with the French‑speaking sales team

Logistics

• Manage and process client hardware orders, ensuring timely and accurate order fulfillment

• Oversee stock management and place supplier orders to maintain optimal inventory levels

• Handle warranty claims and returns, coordinating with suppliers and internal teams to resolve issues efficiently

Your performance & Impact will be evaluated on your Care efficiency (response times, customer satisfaction) as well as the commercial contribution to the team.

Who are we looking for?

To truly be successful at this job you’ll need:

• Fluency in French (both spoken and written), fluency in another language is a plus. English is also required as this is the spoken language internally at Nodalview.

• Excellent verbal and written professional communication skills

• Great conflict resolution skills, self-awareness, empathy, and solution orientation

• Customer focus, with the ability to build customer relationships and customer confidence and represent them internally

• A driven market focus and personal accountability, you will be the voice of our French clients

• Ideally, having a first successful experience in customer success, care or any relevant customer facing experience. Familiarity with a startup environment is a plus.

Want to know if you’d feel at home at Nodalview? Check out our values:

• Be passionate - We love what we do

• Keep it simple - We focus on the essence and continuously improve

• Go for excellence - We set the bar high and aim to be industry leaders

• Deliver awesomeness - Putting a smile on our customers' faces is what keeps us going

• Win together - We trust each other, care for each other and we work together, always

What we offer

More than a great job: the opportunity to join a fast-growing scale-up that is shaping t