Customer Success
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Over onze klant
Onze klant is een innovatieve en snelgroeiende organisatie die digitale oplossingen ontwikkelt voor zelfstandigen en kmo's. Hun tools vereenvoudigen administratieve processen en verhogen de efficiëntie van hun gebruikers. De cultuur is ondernemend en pragmatisch, met korte beslissingslijnen en een sterke focus op kwaliteit, gebruiksvriendelijkheid en klanttevredenheid.
Functie
- Beantwoorden van klantvragen via e-mail, telefoon en chat
- Analyseren en oplossen van technische en functionele issues
- Proactief meedenken over verbeteringen in processen en klantbeleving
- Opvolgen en correct afhandelen van klantendossiers
- Samenwerken met interne teams (IT, product en sales)
- Ondersteunen bij onboarding en het geven van korte demo's
- Documenteren van terugkerende problemen en uitbreiden van de knowledge base
- Signaleren van opportuniteiten voor optimalisaties en extra dienstverlening
Profiel
- Eerste ervaring binnen customer support of helpdesk
- Sterke communicatieve en klantgerichte vaardigheden
- Interesse in software, digitalisering of administratieve tools
- Analytisch, gestructureerd en probleemoplossend ingesteld
- Proactief en comfortabel met verantwoordelijkheid
- Flexibel en sterk in een dynamische omgeving
- Vlot Nederlands en goede kennis van Frans
Aanbod
- Een gevarieerde functie met zichtbare impact
- Doorgroeimogelijkheden binnen een groeiende organisatie
- Opleidingen en ondersteuning om je expertise verder uit te bouwen
- Moderne werkomgeving in Gent met flexibele werkmogelijkheden
- Aantrekkelijk salarispakket met extralegale voordelen
- Hecht team waar samenwerking en initiatief centraal staan
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Customer Success Manager
Il y a 1 jour
Gent, Gent, Belgique Introw Temps plein 60 000 € - 90 000 € ContratAre you a strategist who can deeply understand client needs and turn them into lasting partnerships? A problem-solver who ensures every customer gets maximum value from their investment? If so, we’re looking for you to join our team as a Customer Success Manager - someone who can guide customers through their journey, drive adoption, and champion their...
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(Junior) Customer Success Manager
Il y a 1 jour
Gent, Gent, Belgique WARREN Temps plein 45 000 € - 75 000 € ContratAbout WarrenMost compensation plans in Belgium are stuck in the past: low-yield products, low transparency, endless paperwork. Meanwhile, employees are stressed about money and HR teams are buried in admin.That’s where WARREN comes in. We’re pioneering Wealth Enablement: a new category that makes pension, benefits and investing options modern,...
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Customer Success Manager Benelux
Il y a 3 jours
Gent, Gent, Belgique Peripass Temps plein 70 000 € - 100 000 € ContratAre you passionate about building lasting relationships and ensuring customers achieve exceptional results? Do you thrive on driving value for clients while contributing to the success of a fast-growing scale-up that's transforming the logistics industry? If so, we have the perfect opportunity for you!Logistics? Maybe not what you dreamed of as a kid. But...
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Internship Customer Success
Il y a 1 jour
Gent, Gent, Belgique Otiv Temps plein 6 700 € - 10 000 € ContratWho we are OTIV is a Ghent-based company leading the autonomous revolution in rail. We are on a mission to increase safety and efficiency of railway operations by teaching rail vehicles to drive autonomously. By making trains more efficient and safer, we actively contribute to a modal shift and a greener future. We bring this vision to life by a unique focus...
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Junior Talent Partner
Il y a 2 jours
Gent, Gent, Belgique Qargo TMS Temps plein 32 000 € - 50 000 € ContratQargo is growing its People & Talent team in Ghent and seeks a Junior Talent Partner to own hiring for Customer Success. You will learn end-to-end recruitment, from sourcing to interviews, while building relationships with hiring managers and candidates in a fast-growing SaaS company.You will source, screen, and interview candidates, create a warm candidate...
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Customer Success Manager
Il y a 5 jours
Gent, Gent, Belgique introw.io Temps plein 60 000 € - 85 000 € ContratAre you a strategist who can deeply understand client needs and turn them into lasting partnerships?A problem-solver who ensures every customer gets maximum value from their investment?If so, we’re looking for you to join our team as a Customer Success Manager - someone who can guide customers through their journey, drive adoption, and champion their...
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Customer Success Manager
Il y a 5 jours
Gent, Gent, Belgique zerofriction Temps plein 60 000 € - 90 000 € ContratWe are looking for a Dutch-speaking Customer Success Manager who will be the dedicated point of contact for our Belgian and Dutch customers. You'll own the complete customer lifecycle: from structured onboarding and training to proactive account management and responsive support. This is a versatile, hands‑on role requiring native-level Dutch, fluent...
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Growth-Focused SaaS Customer Success Manager
Il y a 1 jour
Gent, Gent, Belgique Introw Temps plein 60 000 € - 90 000 € ContratIntrow is seeking a dedicated Customer Success Manager to guide customers through their lifecycle, drive adoption, and champion value realization. The role requires a minimum of two years in SaaS CSM, with experience supporting both SMEs and enterprise clients, plus familiarity with HubSpot or Salesforce.As a full-time on-site position in Gent, you will lead...
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Customer Success Medewerker – Groei in Mobiliteit
Il y a 2 jours
Gent, Gent, Belgique La Souris Temps plein 31 000 € - 33 000 € ContratLa Souris zoekt een Customer Success Medewerker voor Belgische klanten. Je behandelt vragen, biedt oplossingen en zorgt voor een positieve klantervaring. Je werkt vanuit Gent met doorgroeimogelijkheden naar winkels, Operations of kantoor en start medio januari in de vernieuwde Antwerpse winkel.Je werkt proactief, schakelt met collega’s en zet...
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Junior Customer Success Manager BE
Il y a 4 jours
Gent, Gent, Belgique LegalFly BV Temps plein 42 000 € - 65 000 € ContratAre you an ambitious, customer-focused starter eager to grow into a Customer Success career and join the AI revolution? We would love to hear from you. Join LEGALFLY! LEGALFLY is a pioneering legal AI platform offering an end-to-end solution that is transforming the legal industry: Exceptional product-market fit: Our advanced and intuitive legal AI solutions...
