Transition Project Manager Service Delivery

Il y a 3 jours

Temse, Oost-Vlaanderen, Belgique Editx Temps plein 70 000 € - 110 000 €/an

Transition Management

  • Develop and own the end-to-end transition plan.
  • Lead service transition activities from mobilization through hypercare.
  • Coordinate all transition workstreams across Honda, and the suppliers.
  • Manage dependencies, risks, assumptions and issues throughout the project lifecycle.
  • Ensure service continuity is maintained during the migration period.
  • Define and manage transition governance structures and reporting.

Service & Process Migration

  • Oversee transition of:
    • Service Desk processes
    • Incident Management
    • Request Fulfilment
    • Knowledge Management
    • Escalation Management
    • Service Reporting
    • SLA Management
    • Operational Governance
  • Validate operational readiness prior to go-live.
  • Ensure all transition deliverables are completed and signed off.

Stakeholder Management

  • Act as the primary coordination point between Honda, and the suppliers.
  • Facilitate workshops, decision boards and steering committees.
  • Communicate progress, risks and key decisions to senior management.
  • Work closely with business representatives to minimize operational impact.

Governance & Quality Assurance

  • Define KPIs and transition success criteria.
  • Establish operational governance forums.
  • Ensure compliance with Honda standards, security requirements and ITIL best practices.
  • Monitor transition performance and benefit realization.

Change Management

  • Support user communication and organizational readiness activities.
  • Coordinate training, knowledge transfer and documentation activities.
  • Ensure support teams are fully prepared before handover.