Transition Project Manager Service Delivery
Il y a 3 jours
Temse, Oost-Vlaanderen, Belgique
Editx
Temps plein
70 000 € - 110 000 €/an
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Gratuit avec email ou Google
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Transition Management
- Develop and own the end-to-end transition plan.
- Lead service transition activities from mobilization through hypercare.
- Coordinate all transition workstreams across Honda, and the suppliers.
- Manage dependencies, risks, assumptions and issues throughout the project lifecycle.
- Ensure service continuity is maintained during the migration period.
- Define and manage transition governance structures and reporting.
Service & Process Migration
- Oversee transition of:
- Service Desk processes
- Incident Management
- Request Fulfilment
- Knowledge Management
- Escalation Management
- Service Reporting
- SLA Management
- Operational Governance
- Validate operational readiness prior to go-live.
- Ensure all transition deliverables are completed and signed off.
Stakeholder Management
- Act as the primary coordination point between Honda, and the suppliers.
- Facilitate workshops, decision boards and steering committees.
- Communicate progress, risks and key decisions to senior management.
- Work closely with business representatives to minimize operational impact.
Governance & Quality Assurance
- Define KPIs and transition success criteria.
- Establish operational governance forums.
- Ensure compliance with Honda standards, security requirements and ITIL best practices.
- Monitor transition performance and benefit realization.
Change Management
- Support user communication and organizational readiness activities.
- Coordinate training, knowledge transfer and documentation activities.
- Ensure support teams are fully prepared before handover.