Service Operations Engineer
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Key Tasks
- Schedule timely, prepare rigorously and organise efficiently preventive or curative maintenance interventions on Kinetic PowerPack units that are covered by a service contract with RRSL (1st line support).
- Coordinate those interventions with the Field Service Technicians team.
- Analyse and resolve machine/system breakdowns, warnings (such as power losses, red & yellow alarms, observations) on Kinetic PowerPack units (1st line or 2nd line support).
- Determine root cause and prepare technical reports, following system failures.
- Organise the implementation resolutions to technical issues in the field.
- Be part of the 24/7 support team, on a rotational basis (typically 1 every 6 weeks) to guarantee a 24/7 support world-wide, according an agreed work convention.
- Manage warranty claims, in coordination with the concerned internal departments.
- Organise regular review meetings with the concerned RR subsidiaries to ensure satisfactory support is given to the clients in the concerned region.
- Be a trainer at our training centre in the factory. The trainees can be international RRPS service colleagues, service partners, or end clients.
Stakeholders Management
- Coordination with the internal support teams (engineering, procurement, Field Service Technicians team,…)
- Support to RR subsidiaries (regular status review meetings, as well as on-demand support)
Qualifications
- Engineering degree Electrical / Electromechanical or Bachelor’s Degree in Electrical Engineering with 5 years experience in a similar role with a Multinational Company
- Experience in a technical after sales department is an asset
- Strong interpersonal and organisational skills Good multi-tasking and time management Customer and service oriented
- Languages: French and English. Another language in an asset
- Type of Contract Permanent
At the heart of our business is the unrivalled dedication and technical expertise of our people. To support them we provide an environment of caring and belonging where everyone is themselves and supports each other. Discover how you can contribute your unique skills to our dynamic team.
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