Coordinator Customer Administration
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Job Purpose & Primary Job Responsibilities
As Coordinator Customer Administration, you are responsible for the overall execution of operational and customer documentation tasks, ensuring high-quality service by delivering on agreed targets and objectives. A critical focus of this role lies in shipping documentation, manifest handling, and Bill of Lading processing. In cooperation with the Customer Care team and supported by ONE's growing range of digital tools, you contribute directly to the end-to-end customer experience of both Key Accounts and ONECare clients.
Main responsibilities
Day to Day Operations & Documentation
- Act as a specialist in export documentation processes, ensuring the accurate and timely handling of shipping instructions (S/I), Bill of Lading (B/L) drafts, and final releases.
- Oversee and execute manifest submissions to customs and relevant authorities in strict compliance with international maritime rules and regulatory deadlines.
- Maintain in-depth knowledge of Bill of Lading requirements, letters of credit (L/C), and trade regulations to advise customers and prevent operational delays.
- Execute assigned administrative tasks, including dispute resolution and customer follow-ups as required.
- Proactively keep abreast of internal SOP changes, industry developments, and legal guidelines governing documentation and invoicing.
Process & Quality Management
- Safeguard data accuracy across all issued documents and submissions to prevent customs penalties, vessel roll-overs, or operational bottlenecks.
- Ensure defined quality standards, documentation turnaround times, and team KPIs are consistently met or exceeded.
Communication & Collaboration
- Maintain seamless collaboration with ONECare Service Agents, Customer Care Coordinators, and overseas offices.
- Communicate proactively and effectively with shippers, forwarders, and relevant stakeholders to resolve documentation discrepancies swiftly.
What we offer
- 1 year contract
- Market based salary
- 26 Holiday days per year
- Holiday allowance
- 13th month
- Lunch vouchers
- Eco Vouchers
- Pension Plan
- Hospitalisation Insurance
- Occupational Disability Insurance
- Commuting Allowance
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