Technical Workplace Lead

Job Description & Summary

Contribute to creating a better tomorrow. The only way we can tackle the challenges of this fast-changing world is with passionate people. Led by our purpose of building trust and solving important problems, we come together at PwC to address the biggest issues facing the world in a way that drives positive impact. Are you eager to join a team fuelled by open and curious minds? People who are passionate about their work and create new solutions for a new day? Then you’re at the right place.

Bring your talent. Learn new skills. Make a positive impact.

As a technology-driven innovator, PwC is establishing a 'digital first' delivery model in collaboration with our clients. This approach encompasses more than just technological advancements: it focuses on innovative methods for addressing complex challenges, creating distinctive experiences, and accelerating business growth by leveraging our core expertise. The Products & Technology team at PwC plays a pivotal role in this initiative. We are responsible for designing, developing, and scaling products that empower both internal and external clients to advance their digital transformation. Our team supports PwC's business specialists by developing purpose-driven products. Key elements include process optimization, business transformation, the strategic application of advanced technology and data analytics, as well as the adoption of alternative delivery solutions. Our product offerings directly address present-day client challenges and open pathways for future growth. Our digital product teams strive to redefine possibilities through a commitment to client centricity, agile methodologies, and entrepreneurial thinking.

Your impact

As Digital Workplace Lead, you’ll make an impact by:

• Leading the design, implementation, and continuous improvement of digital workplace solutions across audiovisual, collaboration, and connectivity domains.
• Driving the transition from in-house services to a managed service model, ensuring seamless handover, operational excellence, and supplier accountability.
• Managing external suppliers and service providers, ensuring SLAs are met and value is delivered consistently.
• Acting as a key point of contact for internal stakeholders, translating business needs into technical solutions and ensuring alignment with IT strategy.
• Establishing and maintaining a structured way of working, including documentation, process governance, and performance tracking.
• Collaborating with cross-functional teams to ensure a consistent and high-quality user experience across all digital workplace services.

About you

You have a proven track record in facilitating seamless digital workplace experiences and delivering exceptional service management. Your expertise lies in optimizing and managing comprehensive solutions that enhance business operations.

• You excel in managing operating systems and end-user environments, ensuring the integration of Windows, macOS, and mobile platforms to drive user productivity and satisfaction.
• With extensive experience in a managed service environment, you adeptly manage supplier relationships, from contract negotiation to performance monitoring and service transition, ensuring alignment with business objectives.
• You leverage the Microsoft 365 suite to maximize team collaboration, streamlining communication and interaction across all organizational levels.
• Your approach to hardware recommendations and application management is driven by the goal of enhancing end-user efficiency and system reliability.
• Through expert application of networking fundamentals, you promote robust connectivity and optimum system performance within the digital workplace.
• As a structured and proactive professional, you thrive in dynamic environments, prioritizing strategic goals while navigating change and fostering innovation.
• You possess excellent communication skills to engage successfully with both technical and non-technical stakeholders, ensuring clear understanding and alignment across teams.
• Your academic background in IT, engineering, or equivalent experience, combined with fluency in English—and additional proficiency in Dutch and/or French equips you to lead and transform service management initiatives within diverse environments.

Life at PwC Belgium

Our culture and workplace are something we’re proud of. Here’s a sneak peek at what life at PwC looks like:

• Flexible work patterns: Achieve the perfect balance between office and home life with our flexible hybrid work arrangements and family-friendly schemes.
• Lifelong learning: Grow with us Take advantage of our